Process Lead, Roc, Process Lead, Roc, Op-ps, Eu

A degree
- Relevant experience in analysing data and creating reports for leadership
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
- Relevant experience in managing multiple projects with competing deadlines
- Advanced proficiency in verbal and written English

At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

EU ROC Overview
European ROC (Relay Operations Center) is the central control center for Transportation Execution across the Amazon's European Transportation network, supporting both domestic and inter-country transportation movements for European geographies. The team is responsible for planning and scheduling the trucks/vehicles to be placed at each of our fulfillment centers across Europe, based on various factors such as forecast, historical trends, vehicles capacity and carrier capabilities. ROC plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time.

Purview of Transportation Lead, ROC
The ROC Operations Manager I works across the EU in a cross-functional environment with Carriers, Supply Chain, FCs and the Retail organizations to determine future demand for transportation resources, and translates the aforementioned into accurate capacity plans. S/he also maintains and reports up to date and accurate statistics, management reports and analysis. S/he also facilitates the flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and business continuity.
S/he is an expert in the transportation function (inbound and outbound), is able to independently define processes considering long term sustainability and repeatability. S/he handles escalations and takes ownership of projects/tasks beyond core responsibilities. S/he works as a frontline operations leader, owning the shift and providing support and guidance to a team of Transportation Specialists.

Key job responsibilities

**Responsibilities include, but are not limited to**:

- Delivers small to medium scale projects from initiation through delivery.
- Writes effective standard operation procedures based on business requirements.
- Determines corrective action for risks and obstacles with assistance from senior program managers.
- Participates in recruiting efforts.
- Active in the training and/or development of others.
- Executes vision and goals for the team or department.
- Operates with autonomy, some oversight and direction is required.
- Has discretion regarding matters within their area of responsibility.
- Responsibilities are non-routine in nature and vary from day to day.
- Will regularly identify, discuss and bring forward issues or ideas to more senior team members.
- Will serve as escalation point for transportation specialists
- Owns, tracks, or escalates issues to ensure that they are addressed, documented
- Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfilment Centers).
- Provide real-time customer experience by working in 24x7 operating environment.

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably.

Barcelona, ESP
- Upper intermediate proficiency in the local language
- Relevant experience in a supply chain, logistics, e-commerce, or transportation planning role
- Experience using data visualisation software, such as Tableau or Quicksight
- Knowledge of Lean principles and DMAIC methodology