Revenue & Reservations Supervisor - Kimpton Vividora Barcelona

hace 1 semana

Barcelona, España Kimpton A tiempo completo

**What’s the job?**

As Revenue & Reservations Supervisor, you’ll be supporting the department in all required areas, including market analysis, managing reservations and solving incidents for guests.

You’ll report to the Director of Revenue Management.

**Your day-to-day**
- Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines.
- Follow up on any possible fraudulent reservation that may impact the revenue performance.
- Ensures reservation accuracy (segment, channel, routings, traces, etc.).
- Handle no shows and control non-guaranteed reservations.
- Handle escalated guest inquiries and complaints
- Train and coach reservation agents
- Support the DORM in analyzing competitive sets, price positioning & future market need periods.
- Support and execute market-wide strategy and promotion implementation.
- Ensure that the hotel sales strategies are effectively implemented in the systems.
- Ongoing Revenue System health-checks and optimization.
- Ensure that all distribution channels effectively support the hotel and maintain rate parity.
- Monitoring of the daily online pricing to make sure is in line with pricing strategy.
- Monitor market and competitor developments.
- Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained.

**What we need from you**
- Bachelor’s degree in hospitality or related field.
- 2+ years’ experience working in Revenue & Reservatinos.
- Must be fluent in local language and English, additional languages will be highly valuable.
- Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

**What to expect from us**
- Discounted international room rates.
- Room for professional growth in one of the largest hospitality companies.
- Training programmes and access to IHG’s training tool.
- Meals whilst on duty.
- Private health insurance discount.
- Kimpton Benefits: our platform with exclusive discounts for employees.
- Cool work environment and lots of fun ??

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Revenue & Reservations Internship - Kimpton Vividora Barcelona

    hace 2 semanas

    Barcelona, España Kimpton Vividora Barcelona A tiempo completo

    What's the internship? As Reservations intern, you'll be supporting the department in all required areas, including market analysis, managing reservations and solving incidents for guests. You'll be supervised by the Director of Revenue Management. Your day-to-day * Book and enter room reservation requests using the Property Management System. * Enter...

  • Reservations Internship

    hace 4 días

    Barcelona, España Kimpton Vividora Barcelona A tiempo completo

    What's the internship? As Reservations intern, you'll be supporting the department in all required areas, including market analysis, managing reservations and solving incidents for guests. You'll be supervised by the Director of Revenue Management. Your day-to-day * Book and enter room reservation requests using the Property Management System. * Enter...

  • Guest Experience Supervisor

    hace 3 días

    Barcelona, España Kimpton A tiempo completo

    Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 151 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: - **_Be yourself:_** Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your...

  • Groups Sales Coordinator

    hace 10 horas

    Barcelona, España Kimpton Vividora Barcelona A tiempo completo

    What's the job? As Groups Coordinator you will coordinate the reservations, room blocks and contracts for large groups. You'll report to the Assistant Commercial Director & Commercial Director. Your day-to-day * Manage and coordinate all group requests (corporate, incentives, conferences, weddings, and social events). * Prepare and send quotations,...

  • Front Office Supervisor

    hace 1 semana

    Barcelona, España Kimpton Vividora Barcelona A tiempo completo

    What's the job? As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. You'll report to the Front Office Manager. Your day-to-day * Support the Front Office Manager all required tasks. * Assign work and supervise team members performance in all...

  • Front Office Supervisor

    hace 7 horas

    barcelona, España Kimpton Vividora Barcelona A tiempo completo

    What's the job? As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. You'll report to the Front Office Manager. Your day-to-day Support the Front Office Manager with all required tasks. Assign work and supervise team members' performance in all...

  • Front Desk Manager

    hace 1 semana

    Barcelona, España Kimpton A tiempo completo

    Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 151 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: - **_Be yourself:_** Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your...

  • Finance Internship

    hace 1 semana

    Barcelona, España Kimpton A tiempo completo

    Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 151 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: - **_Be yourself:_** Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your background, your...

  • Finance Intern

    hace 1 día

    Barcelona, España Kimpton A tiempo completo

    **Finance Internship** Kimpton Vividora, located in the Gothic Quarter brings the boutique concept created in the US by Kimpton in 1981, with 151 rooms designed to provide the Kimpton experience to our guests. In Kimpton you can: **_Be yourself:_** Who you are is who we are. So, bring the real you. The best and ever-improving version of you. Bring your...

  • Front Office Supervisor

    hace 4 días

    Barcelona, España Kimpton Vividora Barcelona A tiempo completo

    What's the job?¿Es este el puesto que está buscando? Si es así, siga leyendo para obtener más detalles y no olvide enviar su solicitud hoy mismo.As Front Office Supervisor you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. You'll report to the Front Office...