Revenue & Reservations Supervisor - Kimpton Vividora Barcelona

hace 1 semana

Barcelona, España Kimpton A tiempo completo

**What’s the job?**

As Revenue & Reservations Supervisor, you’ll be supporting the department in all required areas, including market analysis, managing reservations and solving incidents for guests.

You’ll report to the Director of Revenue Management.

**Your day-to-day**
- Handle all requests for guest room reservations, changes and cancellations in according with the established guidelines.
- Follow up on any possible fraudulent reservation that may impact the revenue performance.
- Ensures reservation accuracy (segment, channel, routings, traces, etc.).
- Handle no shows and control non-guaranteed reservations.
- Handle escalated guest inquiries and complaints
- Train and coach reservation agents
- Support the DORM in analyzing competitive sets, price positioning & future market need periods.
- Support and execute market-wide strategy and promotion implementation.
- Ensure that the hotel sales strategies are effectively implemented in the systems.
- Ongoing Revenue System health-checks and optimization.
- Ensure that all distribution channels effectively support the hotel and maintain rate parity.
- Monitoring of the daily online pricing to make sure is in line with pricing strategy.
- Monitor market and competitor developments.
- Ensure that communication with other departments, especially Credit, Sales, Concierge and Front Desk and any other concerned department is maintained.

**What we need from you**
- Bachelor’s degree in hospitality or related field.
- 2+ years’ experience working in Revenue & Reservatinos.
- Must be fluent in local language and English, additional languages will be highly valuable.
- Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

**What to expect from us**
- Discounted international room rates.
- Room for professional growth in one of the largest hospitality companies.
- Training programmes and access to IHG’s training tool.
- Meals whilst on duty.
- Private health insurance discount.
- Kimpton Benefits: our platform with exclusive discounts for employees.
- Cool work environment and lots of fun ??

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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