Manager It- Npl

Hos Intrum vil du udvikle dig ved at gøre en forskel - på såvel højt plan som i et internationalt miljø. Og dét i en bekræftende kultur, hvor din indsats tæller.

About Intrum

As a multi-award winning market-leading credit management company, Intrum has wide-ranging expertise in debt collection services, where we do business in 24 countries in Europe plus Latin America (Brazil). We have more than 10,000 experienced employees in our group.

Why Intrum?

Working for us means working for the international market leader. That not only sounds great. It also means working with the best people, the most exciting clients, the latest market innovations and the highest ethical standards.

Our business is about helping others. Helping individuals in debt get out of difficult situations. Assisting companies to get paid, so they can grow, employ and prosper. Which in turn is positive for the whole economy. You become an essential part of this circuit with us, which gives your job at Intrum a deeper meaning. Regardless of your role or title.

Purpose of role

The IT Debt Collection Manager is responsible for overseeing and managing the debt collection process within the IT department. The role aims to ensure timely and efficient collection of outstanding debts, minimize financial losses, and maintain positive relationships with clients. The IT Debt Collection Manager plays a critical role in identifying and resolving payment issues, implementing effective debt collection strategies, and coordinating with internal stakeholders to achieve departmental and organizational goals.

Responsibilities of role
- Develop and implement strategies and procedures for effective debt collection within the IT department.
- Monitor and analyze accounts receivable to identify delinquent accounts and outstanding debts.
- Contact customers to communicate payment reminders, resolve billing disputes, and negotiate payment plans.
- Collaborate with cross-functional teams, such as sales and customer service, to gather necessary information for debt collection efforts.
- Evaluate and update credit and collection policies to ensure compliance with legal and regulatory requirements.
- Prepare and present reports on debt collection activities, including delinquency rates, recovery rates, and outstanding balances.
- Manage and prioritize the collection workload, ensuring timely follow-up and resolution of outstanding debts.
- Utilize debt collection software and tools to track, document, and update customer interactions and payment statuses.
- Stay up to date with industry trends and best practices in debt collection to continuously improve processes and results.
- Identify opportunities for process automation and optimization to increase efficiency and effectiveness.

**Requirements**:
Technological education in any IT field (Telecommunications, Computer Science, etc.).

10-15 years of experience.

Minimum of 5 years in companies in the debt recovery sector.

Demonstrated knowledge in case management, call center operations, payment methods, friendly and legal debt recovery, etc. Functional and process knowledge, as well as knowledge of market products.

High level of English proficiency. Minimum C1.

Team management skills and experience in handling complex projects. Budget control, timelines, suppliers, etc.

Experience in multinational and complex environments.

Competencies required

Leadership and Technical

Communication Skills: Excellent verbal and written communication skills to effectively negotiate payment terms, resolve conflicts, and build relationships with clients.

Analytical Thinking: Strong analytical skills to assess credit risks, evaluate payment histories, and identify patterns or trends in delinquent accounts.

Problem Solving: Ability to identify root causes of payment issues, develop creative solutions, and implement effective debt recovery strategies.

Organizational Skills: Strong organizational and time management skills to prioritize tasks, meet deadlines, and handle multiple collection cases simultaneously.

Attention to Detail: Keen attention to detail to accurately track and document customer interactions, payment histories, and collection efforts.

Customer Service Orientation: Customer-centric approach with a focus on maintaining positive relationships while effectively recovering outstanding debts.

Teamwork and Collaboration: Ability to collaborate with cross-functional teams and stakeholders to gather information, address customer concerns, and achieve departmental goals.

Resilience and Persistence: Tenacity and perseverance to handle challenging collection situations, negotiate effectively, and recover outstanding debts.

Adaptability: Ability to adapt to changing priorities, business requirements, and industry dynamics in the IT debt collection landscape.

Ser du dig selv som den rette person til stillingen? Alletiders Ansøg nu.

Vi ser frem til at høre fra dig