After Hours Travel Counselor

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Get ready to make impressions that will last.

This position is part of an international multi linguistic team servicing 14 markets across the EMEA region with primary focus on creating extraordinary customer experiences and providing exclusive service.

The individual in this position goes beyond the traditional travel booking of air/rail, hotel and car to provide analytical travel consulting.

As part of a development plan, there could be the possibility of working on additional short-term projects for each market.

Night shift role.

RESPONSIBILITIES
- Booking of air/rail/, hotel, car and other services related to a business trip including the understanding of fare notes and rebooking's
- Providing proactive consulting to ensure that the best “logical” price suitable for the trip, traveler and corporation has been obtained
- Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution.
- Ensuring customers’ needs and special contracts/deals between clients & suppliers
- Acting according to American Express processes, i.e. offering our preferred suppliers
- Taking care of quality & feedback
- Observing standards/guidelines
- Ability to work in a goal oriented service environment (both sales & service goals)

REQUIRED QUALIFICATIONS
- Minimum 2 years experience in Amadeus
- Amadeus proficiency in creating air, hotel and car bookings is a must
- Bachelor level degree or proven relevant experience
- Native or excellent level of English
- High knowledge of any other languages
- Minimum of 2 years experience in a similar position within the business travel industry
- Excellent customer service skills with orientation on quality
- Both excellent written and verbal communication skills
- High knowledge of international geography
- Research / information gathering and problem solving skills
- Positive and proactive attitude
- Flexibility
- Ability to work on own initiative or as part of a team where required
- Respectful/friendly
- Self-starter and excellent time management skills
- Tourism degree
- Previous experience of servicing in an exclusive or dedicated client platform
- Computer skills (Office package etc..)
- Experience in a contact center environment of advantage
- Flexible approach to working hours

Location

Spain - Barcelona

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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