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Customer Success Manager
hace 3 semanas
Descripción
We are collaborating with a **fast-growing IoT company** on a mission to transform logistics visibility worldwide. Their team has developed an innovative solution that combines **low-cost, long-life IoT sensors** with a powerful **SaaS platform**, providing real-time traceability for any type of asset — from containers and trolleys to industrial equipment and construction materials.
After several years of R&D, the company is now entering a new phase of **commercial and operational expansion** with active deployments across **the United States, Germany, and Spain**, and ongoing pilots with major international clients.
? The Role
We are looking for a **Customer Success Manager (IoT & Field Operations)** to act as the **bridge between our customers and our technical teams**.
You’ll be the kind of person who makes things happen — someone hands-on, proactive, and solution-oriented. Your mission will be to **coordinate pilot projects, resolve technical and operational issues, train client teams, and ensure that every implementation is a success**.
This is a **hybrid role** combining **Customer Success, Operations, and Technical Pre-Sales**, with significant international exposure and direct interaction with our product.
? What You’ll Do
- Lead the **deployment of pilot and customer projects** across Europe and the US.
- Manage the full **Proof of Concept (PoC)** lifecycle: definition, sensor logistics, installation, monitoring, and delivery of results.
- **Train and support client field teams** during implementation and rollout.
- **Analyze operational data** with internal technical teams and provide insights to improve the product.
- Collaborate closely with **Product, Data, and Hardware** teams to scale solutions and optimize processes.
- Act as the **main point of contact for customers**, managing incidents, feedback, and solution improvements.
? About You
- You have managed or participated in **technical deployment or implementation projects** (ideally in IoT, logistics, retail, or industrial environments).
- You can comfortably navigate between **technical and operational contexts** — communicating effectively with clients, engineers, and warehouse staff alike.
- You are **independent, hands-on, and proactive** — when a problem arises, you don’t wait for instructions; you solve it.
- **Fluent English** (required). German is a plus, but not essential.
- **Willingness to travel** for client visits and pilot deployments.
- You’re motivated by the challenge of working in a **start-up environment with an industrial DNA**, where processes are still being built and there’s plenty of room to grow.
- ️ Tech Environment
- Proprietary product (**hardware + SaaS on Google Cloud**)
- Multidisciplinary teams**:Data, Firmware, Product, and Operations**
- **Agile methodologies** and a collaborative culture
? What We Offer
- **Permanent contract** within a stable, fast-growing international company.
- Exposure to **real operational and innovation challenges** in a global environment.
- **Hybrid/remote model** with occasional travel.
- **Competitive salary** based on experience.
- An opportunity to **grow within a scaling company** and make a tangible impact from day one.
- Barcelona
Híbrido
**Persona de contacto**:
+34 663 444 972
