Team Leader First Party Claims

**Flexible Work Eligible**: Flexible Work Schedule

**DISCOVER your opportunity**

**First Party Claims Team Leader, Iberia**

Madrid, Spain

Our experienced Claims professionals use their specialized expertise to handle even the most complex claims. As part of the AXA XL Iberia branch, the key Claims function mission is to proactively manage claims from notification to settlement, providing high quality customer service and reaching an effective outcome, in the most cost effective and profitable way.

As First Party Claims Team Leader you will provide oversight and direction related to coverage analysis, investigation, evaluation, reserving and resolution of First Party claims (Property/Care/Energy, Marine and Niche Specialty).

**DISCOVER** **your opportunity**

What will your essential responsibilities include?
- Monitor First Party Claims portfolio, produce and manage the relevant metrics, control department workload.
- Support claims specialists on individual files. Provide feedback and guidance to First Party claims team. This role also involves the management of Third Party Administrators with local, regional and global exposure and participation and even leadership in cross-cutting projects beyond claims.
- Partnering with key stakeholders to establish claim value and service proposition.

Assisting underwriting partners in attracting and retaining business, and improving UW products.
- Promote an OneAXA engagement model with the AXA Entities operating in Spain, share best practice
- Co-Responsible for the local governance and monitoring of local synergies and boundaries
- Training/support for local people on how best to leverage OneAXA entities
- Coordinate and support revenue synergies and One AXA client experience within the country

This position reports to the Head of Claims, Spain.

**SHARE your talent**

**SHARE your talent**

We’re looking for someone who has these abilities and skills:

- Bachelor’s degree in Law
- Solid experience in claims handling (Property, Care, Marine and/or Specialties)
- Previous experience in team management. Hands-on team leadership and management, demonstrating increasing responsibilities and knowledge of team motivation principles and practices. Experience managing TPAs is an asset.
- Fluent English and Spanish proficiency
- Significant experience working directly with brokers and insureds
- Ability to develop and maintain relationships with customers, producers and brokers as well as across the AXA XL and AXA Group enterprises.
- Excellent negotiation skills and communication including active listening skills, explore different alternatives and influence the other parties to reach an agreement with positive outcomes for all.
- Data management skills with PowerBi and analogue tools knowledge
- Proactive mindset and out of the box thinking.
- Excellent problem-solving, analytical and decision-making skills combined with a strong work ethic.
- Ability to respond to a changing environment with flexibility and innovation and to be a role model for collaboration throughout integration an onwards into the future.

**FIND your future**

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

**Inclusion & Diversity**

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. _It’s about helping one another — and our business — to move forward and succeed._
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter

**Sustainability**

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We