IT Project Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
Position Purpose

To manage and ensure successful end to end delivery of IT projects or IT work stream of business projects to agreed time, cost and quality.

Major / Key Accountabilities
- Develop project scope and objectives, the identification & evaluation of options for project delivery and the preparation of a project documentations and plans.
- Ensure that IT solution requirements are defined, delivered and monitored.
- Ensure quality control procedures are used correctly.
- Establish the IT solution delivery project team(s) working methods.
- Develop schedules and work packages for the IT project delivery team.
- Manage hand-over of responsibility for the IT solution to business as usual support.
- Build appropriate and effective business relationships.

Key Contacts
- Internal_
- IT Leadership
- IT Peers
- Regional Leaders and Teams
- External_
- Vendors and Contractors as needed

**Qualifications**:

- Desirable_
- Bachelor’s degree in Computer Science, Information Systems, Business or related field, Masters preferred or equivalent combination of education/experience.
- Project Management certification (PMP or CAPM) from PMI
- Six Sigma Green Belt or Black Belt.
- Scrum Master certification.

Experience
- Significant previous experience in within an IT focussed role.
- 5+ years’ experience managing or influencing technical staff and projects.
- Proven success in improving the customer experience.
- Experience working within a matrix structure.

Skills and Knowledge

Stakeholder Relationship Management
- Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
- Implements a communications strategy, including -but not limited to
- handling of complaints; problems and issues; managing resolutions; corrective actions and lessons learned; collection and dissemination of relevant information appropriately.

Project Management
- Takes full responsibility for the definition and entire management from start to finish including -but not limited to
- costs, schedule, resources, risks, quality, testing, documentation and change management until production with satisfactory completion of medium-scale projects (typically lasting 6-12 months, with direct business impact, teams of 3-5 and firm deadlines).
- Provides effective leadership to the project team and takes appropriate action where team performance deviates from agreed tolerances.

Third Party Supplier Relationship Management
- This role will be part of the IT Operations Transformation Program and manage the 3rd Party Providers workstream of the 3 key work packages of this workstream are:

- Review the Make or Buy strategy of the Global IT Operations Responsibilities
- Develop a transition plan.
- Work in liaison with the procurement team in RFIs and RFPs
- Develops and manages contracts with suppliers to meet key performance indicators and agreed targets, taking account of information security of third parties.
- Carries out benchmarking and makes use of supplier performance data to ensure that supplier performance is properly monitored and regularly reviewed.
- Is responsible for the management and implementation of supplier service improvement actions and programmes.

Technical and Business Knowledge
- ITIL v.3 foundations certification; working knowledge of IT Service Management.

Essential Languages
- English

Preferred Education

Bachelors

Preferred Level of Work Experience

5 - 7 yearsHybrid Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.