Team Leader

**Your mission**:
The Team Leader - Student Counselors is responsible for overseeing a team of Student Counselors focused on achieving enrollment targets through high-volume outreach and effective student engagement. This role includes setting performance goals, monitoring team productivity, providing coaching, and implementing strategies to maximize conversions. The Team Leader will also ensure that the team maintains a high standard of student support and personalized service throughout the enrollment process.

**Your profile**:
**Key Responsibilities**

**Team Leadership & Development**
- Supervise, coach, and support a team of Student Counselors to reach individual and collective enrollment targets.
- Conduct regular performance evaluations and provide constructive feedback to help team members improve communication and sales closing skills.
- Identify and address training needs within the team to ensure consistent quality in student interactions and a high conversion rate.

**Strategy & Target Achievement**
- Collaborate with the Head of Student Recruitment to develop and implement strategies for achieving monthly and quarterly enrollment goals.
- Monitor team performance metrics, including conversion rates, call volume, and lead response times, to ensure targets are met.
- Lead daily or weekly team meetings to review goals, discuss challenges, and motivate team members to maintain momentum.

**Quality Assurance & Student Support**
- Ensure all Student Counselors provide accurate, consistent, and high-quality information to prospective students.
- Regularly audit team communications and CRM records to ensure compliance with university policies and maintain high standards of service.
- Assist in managing escalated student inquiries and resolving any issues to ensure a smooth and positive enrollment experience.

**Reporting & Data Management**
- Analyze enrollment data and generate reports on team performance, identifying trends and areas for improvement.
- Use CRM and reporting tools to track team activities, ensuring accurate data entry and follow-up on all leads.
- Provide feedback to senior management on enrollment trends, student feedback, and potential improvements to the admissions process.

**Position requirements**:

- Bachelor’s degree in Education, Sales, Business, or a related field (Master’s preferred).
- 3+ years of experience in contact centers, admissions, student counseling, sales, or customer service, with at least 1 year in a team leader or supervisory role.
- Experience in Education sector is a plus.
- Proven ability to meet or exceed team targets in a fast-paced, high-volume environment.
- Strong leadership skills with experience in coaching, motivating, and managing team performance.
- Proficient in CRM systems (e.g., Salesforce, Zoho) and data management to track leads and generate performance reports.
- Excellent communication, problem-solving, and organizational skills.

**Skills & Attributes**
- Sales-Driven Leadership: Strong understanding of sales techniques and an ability to drive team performance toward enrollment targets.
- Coaching & Development: Ability to identify team needs, coach effectively, and motivate team members to achieve high standards.
- Analytical Mindset: Skilled at analyzing performance metrics and using data to guide decisions and improve processes.
- Effective Communication: Strong interpersonal skills to interact with team members, prospective students, and university stakeholders.
- Adaptability: Capable of working in a dynamic environment, adjusting strategies based on performance data and organizational priorities.
- Student-Centric Approach: Commitment to providing an outstanding enrollment experience focused on student support and engagement.

**About us**:
For over 50 years, we have firmly believed in experiential learning, an educational model that combines knowledge and skills acquisitions with solid humanist values. A combined learning process that guaranteed to all our students not only proficient professional capacities but also an international mindset to build inclusive and realistic scenarios that unify people, nations and cultures.

At SIU we are aware that our students will be part of a global, borderless and hyper-connected world. Thus, our 4 International Campuses provide undergraduate and graduate students with a high-quality variety of degrees valid both in the USA and Europe. All our programs are instructed in English and designed to be customized to each personal scenario. Additionally all our students are encouraged to study abroad at any time during their education to complete their professional expertise with truly life experiences that turn them in truly holistic profiles.

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