Itsm Automation and Api

hace 2 semanas

Esplugues de Llobregat, España Nestlé A tiempo completo

We are looking for a** Tech Lead - API and Automation**to be part of our **Nestlé IT Workforce 360 department**.

**Position Snapshot**
- Location: Global IT Hub, Esplugues de Llobregat, Barcelona, Spain
- Type of Contract: Permanent
- Type of work: Hybrid
- Work Language: Fluent Business English

**Position Summary**
- Maintain, evolve and improve ITSM Integrations and Automations
- Manage your stakeholders as well as the team(s) developing new capabilities
- Responsible for Integrations and Automation process design, capability built globally (trainings, communications, and knowledge articles), Standard Operating Procedures, adoption, performance metrics and control points, governance strategy, automation, visual identity and feedback.

**A day in the life**
- Managing end to end of ITSM Integration and Automation (ServiceNow, Mulesoft, Flow Designer)
- Connect with product strategy and vision
- Act as a key stakeholder/sponsor for Problem Solving and Continuous improvement activities within the team
- Ensure the Service Request Catalogs are correctly defined and maintained
- Leverage Service-based reporting and control points to understand end to end performance for integrations, automations from both a business and product stream perspective.
- Ensure compliance standards by design meeting the mandatory requirements for support and risk mitigation
- Ensure quality of integrations and automations, including lifecycle and housekeeping
- Coordinate end to end governance with the IT Leadership team
- Understand the Impact on ISMS process due to existence as a Business Application
- Ensure the master data is regularly reviewed and maintained.
- Collaboration with the other modules such as Request Fullfiment, Incident management, Problem Management, Knowledge Management whenever necessary
- Advocate for new trends and technologies (new practices, tools, features)
- Improve user’s satisfaction and endorsement of ITSM products.

**What Will Make You Successful?**

**Must have**:

- Full-time work in Spain, Barcelona, virtual working available in a global environment
- Bachelor’s degree or higher, preferably computer science, engineering, business administration or related area
- 6+ years of experience in IS/IT Service Management, Customer Experience closest to the Business, Integration and Automation
- 5+ API, Integration and Automation experience within IT
- Adaptable to learn new ways of working and growth mindset
- Able to create & maintain strong relationships to key stakeholders

**Nice to have**:

- Experience in ServiceNow Platform
- Demonstrated experience in a product-based IS/IT organization
- Designed clear Roadmap connections showing the yearly plans and bringing them to reality

**More about Nestlé IT**

Workforce 360 is Nestlé’s exciting and diverse new product-based IT team, created to bring together all products our global workforce needs for successful collaboration, engaging communication, and efficient work. We provide IT services to the entire Nestlé Group, the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017 and 323,000 employees. We continuously improve our products for the workforce, operating in 189 countries by embracing Agile ways of working and evolving to quickly address new requirements. We design and support our solutions end-to-end. This means we not only deliver great IT solutions with the best user experience; we also quickly resolve issues as they arise.

  • Itsm Servicenow Functional Architect

    hace 5 días

    Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

    We are looking for an** ITSM ServiceNow Functional Architect** to be part of our **Workforce 360** team**: **Position Snapshot** - Location: Barcelona, Spain or Milano, Italy - Type of Contract: Permanent - IT Workforce 360 - Type of work: Hybrid - Work Language: Fluent Business English. Spanish is an advantage. **The role** Are you passionate about...

  • Senior ITSM Consultant

    hace 10 horas

    Las Rozas de Madrid, España DXC Technology A tiempo completo

    Job Description: DXC Technology is a global professional services company whose mission is to lead the digital transformation of our clients by advising and guiding them in the application of technology to obtain the best resultsandincrease the competitiveness of their companies. With more than 130,000 professionals and expert technologists, collaborating in...

  • Senior ITSM Consultant

    hace 2 semanas

    Las Rozas de Madrid, España DXC Technology A tiempo completo

    Job DescriptionDXC Technology is a global professional services company whose mission is to lead the digital transformation of our clients by advising and guiding them in the application of technology to obtain the best results and increase the competitiveness of their companies. With more than 130,000 professionals and expert technologists, collaborating in...

  • Marketing Automation

    hace 2 semanas

    l'Hospitalet de Llobregat, España Festo Automation S.A.U. A tiempo completo

    **Marketing Automation & Content EMEA**: We are looking for a Marketing Automation Specialist to join our Digital Sales Hub located in Barcelona. This person will be in charge of leading and executing our marketing automation projects internationally. This position holder is responsible for developing inbound marketing campaigns in alignment with our EMEA...

  • Senior ITSM Consultant

    hace 2 semanas

    Las Rozas de Madrid, España DXC Technology A tiempo completo

    Job Description¿Tiene las habilidades necesarias para este puesto? Lea todos los detalles a continuación y presente su candidatura hoy mismo.DXC Technology is a global professional services company whose mission is to lead the digital transformation of our clients by advising and guiding them in the application of technology to obtain the best results and...

  • Global Service Desk and Technological Transformation Lead

    hace 10 horas

    L'Hospitalet de Llobregat, España Talent Search People A tiempo completo

    At Talent Search People, we collaborate with a multinational client in the agri-food sector based in Barcelona.  Skills and Competencies  - Experience in Complex Environments: Demonstrate experience managing IT services in multinational corporations with complex technological architectures and models.  - Knowledge of Technological Tools: Solid experience...

  • QA Automation

    hace 2 semanas

    Esplugues de Llobregat, España Nespresso A tiempo completo

    We are looking for an **QA Automation & Devops Engineer** to be part of our Nestlé Nespresso Digital & Tech Hub in **Barcelona.** **Position Snapshot** - ** Location**:Nespresso Hub, Barcelona, Spain - ** Type of contract**: Permament - ** Type of Work**: Hybrid - ** Work Language**: Fluent Business English **The Role** Acting as a QA Automation Engineer...

  • Operations & Automation Intern

    hace 55 minutos

    l'Hospitalet de Llobregat, España Powens A tiempo completo

    **A pioneer and market leader in Embedded Banking, Powens Group is committed to supporting financial players in designing services and payment experiences that users love.** Headquartered in Barcelona and Paris, Powens Group is at the forefront of the Banking-as-a-Service and Open Finance movements in Europe and Latin America. Our mission is to offer...

  • Purchasing and Facility Manager

    hace 2 semanas

    l'Hospitalet de Llobregat, España Festo Automation S.A.U. A tiempo completo

    **Purchasing and Facility Manager**: This role offers an exciting opportunity to lead and optimize these critical functions. **Key Responsibilities**: Leadership: - Provide leadership and guidance to a team of 5 professionals responsible for procurement, facilities management, and reception. - Collaborate with the Financial Manager to align department...

  • Operations & Automation Intern

    hace 9 horas

    Hospitalet de Llobregat, Barcelona, España Powens A tiempo completo

    A pioneer and market leader in Embedded Banking, Powens Group is committed to supporting financial players in designing services and payment experiences that users love.Headquartered in Barcelona and Paris, Powens Group is at the forefront of the Banking-as-a-Service and Open Finance movements in Europe and Latin America. Our mission is to offer banking...