Associate Director, Customer Engagement

**The Role**:
Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients' lives worldwide.
Moderna is solidifying its footprint in Madrid, a city that thrives on creativity and innovation. As a crucial part of our commercial operations outside the United States, our Madrid office focuses on delivering our groundbreaking products to the Spanish market. We're seeking professionals who are ready to contribute to our mission and shape the future of mRNA medicines in Spain.
As the Customer Engagement Lead for Spain, you will spearhead our customer engagement strategy at both strategic and operational levels, driving awareness and adoption of Moderna’s respiratory vaccine portfolio and future products across the Spanish healthcare landscape. Your focus will be on account insights, contracting, tendering, pricing negotiations, and building partnerships with healthcare providers, regional government bodies, and external stakeholders. You will play a crucial role in shaping Moderna’s presence in Spain, establishing meaningful, value-driven partnerships that enhance health outcomes and deliver long-term business growth.
**Here's What You’ll Do**:Your key responsibilities will be**:
**Client Acquisition & Business Development**: Proactively identify and secure new clients across Spain, strategically targeting healthcare providers, public institutions, and private organizations to drive vaccine adoption and ensure business retention.
**Client Engagement & Relationship Building**: Lead engagement initiatives, building strong relationships with healthcare entities, including buying groups, wholesalers, pharmacies, public hospitals, private clinics, and corporate healthcare providers.
**Impact & Value Creation**: Develop and execute strategic account plans to meet or exceed commercial objectives, aligning Moderna’s vaccine offerings with healthcare needs and improving patient outcomes.
**Support Commercialization**: Drive the commercialization of Moderna’s respiratory vaccine portfolio (COVID-19, RSV, influenza) by forming strategic partnerships and monitoring market trends to inform engagement strategies.
**Your responsibilities will also include**:
**Cross-Functional Collaboration**: Partner with teams across Medical Affairs, Public Affairs, Marketing, Legal, and Regulatory to implement customer strategies that align with corporate objectives and enhance customer experiences.
**Data & Digital Tools**: Leverage data analytics to analyze market trends, customer behaviors, and sales performance, prioritizing high-value accounts to drive growth.
**Collaboration with Health Authorities**: Work closely with Spanish health authorities to advocate for vaccine access, ensuring Moderna’s vaccines are included in immunization programs and addressing barriers in procurement, reimbursement, and distribution.
**Client Visits & Engagement**: Conduct a high volume of client visits across Spain, with frequent weekly travel to maintain and deepen relationships with key stakeholders.
**Client Retention & Expansion**: Retain and expand relationships with existing clients while prospecting new healthcare providers to drive growth and market reach.
**The key Moderna Mindsets you’ll need to succeed in the role**:
**Prioritize the Platform**: Focus on the broader impact of Moderna’s vaccine portfolio, ensuring alignment with Spanish healthcare priorities and maximizing patient outcomes.
**Question Convention**: Embrace innovative approaches to market engagement and overcome barriers in a highly regulated environment.
**Here’s What You’ll Need (Minimum Qualifications)**:
7+ years of experience in customer engagement, key account management, or commercial roles within the pharmaceutical, biotech, or healthcare industries, with a proven ability to manage key accounts.
Bachelor’s Degree in Life Sciences, Business, or a related field.
Experience in vaccines or respiratory diseases, with a solid understanding of the commercialization process in Spain.
Strong understanding of the Spanish healthcare system, including key regulatory bodies such as the Agencia Española de Medicamentos y Productos Sanitarios (AEMPS) and regional health authorities.
Demonstrated success in developing and executing strategic account plans that meet or exceed commercial objectives.
Fluent in Spanish, with proficient English communication skills.
Here’s What You’ll Bring to the Table (Preferred Qualifications):
Master’s degree i