Cybersecurity Technical Support Engineer

hace 3 días


Madrid, España AT&T A tiempo completo

AT&T Cybersecurity are looking for a Cyber Security Technical Support Engineer who is interested in joining our Technical Support Team in Cork, Ireland.
Some people like to solve complex Azure, AWS, Google Cloud, SIEM and SentinelOne technical issues and some enjoy talking to customers.
AT&T Cybersecurity is looking for someone who loves both

What will you be doing?
- You will enable customers to overcome challenges they experience while configuring and troubleshooting Cloud and SaaS integrations with our security solutions.
- You'll be tasked to troubleshoot, inform, document and advocate for issues the customer experience.

Soft skills
- Demonstrative phone communication skills and always positive attitude
- Excellent written skills.
- High attention to detail and effectively and clearly document customer challenges and how they were overcome
- Willing to take ownership of customer issues and see them through
- Strong collaborator, team focused

Hard skills / experience
- 2 years in customer facing Technical Support Role
- 2 years in One of the following role: Security Analyst, System Administrator, DevOps, Cloud Engineer, Linux Engineer, Security Engineer
- One of following: AWS, Google Cloud, Azure intermediate level
- Linux intermediate level and troubleshooting skills
- Windows experience and troubleshooting skills
- Networking experience and troubleshooting skills
- Basic Scripting Skills in language of choice
- JIRA proficiency
- Nice to haves but not mandatory: SentinelOne

Additional information:

- Working hours: 5PM - 2 AM Monday - Friday (home office possible)
- Location: Madrid, Spain / Cork, Ireland
- Salary: Spain 31,300 EUR annually minimum. Ireland 38,400 EUR annually minimum.



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