Customer Success Agent with An Advanced Level of

hace 1 semana

Barcelona, España Talent Search People A tiempo completo

**Where will you work?**:
Our client manages the world's leading network of web portals for medical and cosmetic surgery content. It is currently present in 13 countries in Europe, Latin America and the Middle East, through 15 web portals that receive users from more than 25 different nationalities.

**What will you do?**:

- In your day-to-day work you will:
- Work for the customer: the customer comes first, and work to treat them as if they were yourself.
- Training and welcome: teach the tools and functionalities of the profile to the clients and welcome them to our portal.
- Case follow-up: be aware of open customer cases and refer them, if necessary, to other departments.
- Collaboration with commercial: the commercial team are our eyes and the CS team are our hands, so both departments must listen to each other and solve possible pending issues with the customers.
- Collections: management of payments, collections and contracts of your assigned customer portfolio.

**Who are we looking for?**:

- You are the person we are looking for:
- You have experience in Customer Service, Sales, After Sales, Collections or a similar field.
- You speak a high level of German and English.
- You have knowledge and experience working with tools such as Google Suite (especially Excel or similar).
- You are used to having the telephone as your main working tool.

**What do we offer?**:

- What we are offering:
- Competitive salary.
- Hybrid working model with 2 days in the office and 3 days at home.
- Schedule: Monday to Friday from 9 am to 6:30 pm.
- 40 hours per week with reduced Fridays.
- Medical Health Insurance and possibility of family memberships.
- Supplement of 2 medical leaves per year at 100%.
- Possibility of flexible retribution in restaurant card, transport, and day care center.
- Homeworking assistance of €35 gross/month.
- Language classes (Spanish or English) during working hours.
- Annual training.
- Discounts for employees through Benefits at Work or Bizaway (travel).
- Payroll payment on the 25th of each month.
- Fresh fruit, coffee, tea, cereal, and bread to enjoy at the office.
- Christmas package.

**Do you need +info?**:
Natalie Bündgen- (+34) 93 231 00 00 (Ext. 119)

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