IT Application Support Analyst

hace 1 semana

Málaga Málaga provincia, España Ebury A tiempo completo

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

**IT Application Support Analyst**

**Location: Ebury Malaga - 4 days in the office and 1 day from home office per week**
- Manage tickets from the user base:
- Advanced user queries
- Data updates
- Simple configuration
- User creation
- Identify common problems and themes that could be resolved by development work
- Work with the development teams to manage changes that require formal change control
- Maintain and promote data quality
- Promote new features as they come online via blogs, pre-recorded videos and training sessions via VC
- Create and maintain a knowledge base
- Promote self-service in the user base

**Required experience and skills**:

- 2+ years in a technical service environment (either Service Desk or Application Support)
- Process-driven and diligent
- Service-focussed and goal-oriented
- Good level of understanding of cloud technologies
- Experience with ZenDesk and/or Jira or other ticketing systems is an advantage
- Direct experience on Salesforce, or similar CRM, is an advantage
- Salesforce ADM201 certification is an advantage, but not essential
- English and Spanish language proficiency
- Strong communication skills

**Soft Skills**

We are looking for:

- A good team player who is able to work as a part of a group or independently
- Someone with a positive attitude who is able to keep calm, find solutions or a good workaround for all problems
- Someone who is able to work supervised and unsupervised, able to work under high pressure and to tight deadlines.
- Someone who is able to prioritise incidents and tickets while maintaining a good level of time management.
- Pro-activity is a key characteristic that is extremely beneficial to the role to keep ahead of developing situations

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**About Us**

**Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.**

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
- We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future._

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