Technical Product Manager

**About Netskope**:
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

**Job Overview**:
To be successful in this role you must possess a combination of strong business acumen and technical skills as well as have a deep understanding of the Cloud Security landscape. In this role, you'll be responsible for working closely with Netskope customers, field architects, virtual teams etc. to better understand customer problems or use cases and work with engineering and product managers to roadmap them. You will also play a key role in understanding customer's questions and concerns and documenting them for execution. It is expected that you will be able to take ownership of high priority features and bugs for strategic customers, communicate clear responses to customers and ensure the highest priorities issues are addressed as quickly as is feasible.

**Responsibilities**:

- Develop deep and trusted relationships with key customers, partners, field, engineering leads and other key stakeholders
- Ensure that Netskope existing capabilities and strengths are clearly articulated and efficiently and scalably delivered for the field and for customers (e.g. documentation, RFI/RFPs)
- Increase the win rate for new business by addressing key questions and issues, and updating customer facing documentation, sales guides and tools etc.
- Increase upsell and renewal opportunities by continually focusing on helping our customers operationalize and the get maximum value of their licensed Netskope products
- Work closely with customer success and support teams to help with product questions, product escalations etc.
- Analyze and communicate the value and trade-offs of the product decisions made
- Conduct competitive analysis and provide feedback to product PM and engineering
- Leverage labs and set up different use cases to demonstrate product capabilities and value to customers, field etc.
- Identify product gaps and share with product PM for improvements
- Work with technical publications and other teams for technical content creation showcasing product capabilities and communicate value

**Preferred Skills/Experience**:

- 3-5 years of experience in a PM, TPM or TME role
- Experience with SaaS and IaaS services, and strong awareness about compliance and security needs.
- Broad and deep networking knowledge and ability to understand and gather customer use cases for both SaaS and IaaS and map these to compliance and security needs.
- Experience with competitive analysis and feeding back
- Experience working with field and customers on product escalations
- Ability to test product in different environments
- Experience working with tech pubs and others for content creation for sales enablement for product features etc.
- Previous experience in a technical role (e.g. technical marketing, system engineering, solutions architect or R&D) highly desirable.
- Product management experience is desirable
- Proven ability to work with cross-functional teams
- Experience creating technical webinar content and presenting at conferences
- Excellent written and oral communication skills, including experience in high-level business discussions and low-level technical discussions
- Experience representing the customer; Experience being the champion and voice of customers by building impactful, personal relationships with customers, engineering teams, and the field, in addition to bringing the customer's voice into the creation process.

**Preferred Qualifications**:

- Bachelor's degree (technical disciplines preferred) required, Master's degree strongly preferred.

LI-NN1

Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.