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Teamlead with Dutch
hace 2 semanas
Join a leading Outsourcing/BPO company in sunny Valencia as a Dutch-speaking Team Leader You’ll lead, inspire, and develop a team of 30 support professionals while driving performance, fostering growth, and delivering exceptional customer experiences.
**Location**: Valencia, Spain
**Employment Type**: Full-time
**Industry**: Outsourcing / BPO
**Languages**: Dutch (C2) + English (B2)
**Compensation**: Excellent salary + benefits
**Your role will include**:
Leading and mentoring a team of 30 professionals, ensuring top-level performance
Managing KPIs, SLAs, and customer satisfaction targets
Providing coaching, feedback, and improvement plans
Presenting performance insights to senior management
Promoting continuous learning and career development
Building strong relationships with internal teams and partners
**What you’ll need**:
Native-level Dutch & fluent English (B2+)
1+ year leading customer support/service teams of similar size
Proven track record managing KPIs & SLAs
Strong leadership, communication, and problem-solving skills
Proactive, analytical, and adaptable in fast-paced environments
Familiarity with customer service tools and platforms (a plus)
**What’s on offer**:
Excellent salary package based on experience
Health insurance
Free lunch
Spanish lessons
Bootcamp sessions twice a week
Friday drinks
A positive, creative, and supportive work environment
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