Floor Manager

**Join the Nikki Beach Hospitality Group**

**Position Title**:**Floor Manager
**Location**: Marbella, Spain

**Job Type**: Full-time, Seasonal

**Position Overview**

For this exciting new project launching in summer 2025, the Floor Manager plays a pivotal role in delivering an exceptional guest experience that is seamless, energetic, and true to our brand identity.

You will act as a dynamic leader on the floor, overseeing all front-of-house operations and serving as the vital link between team members and management. With a strong presence and impeccable sense of service, you’ll ensure that every shift runs smoothly, problems are solved in real-time, and each guest feels welcomed and cared for.

A natural motivator, you thrive in fast-paced, high-energy environments. You embody our brand’s spirit—elegant, vibrant, and guest-focused—and take pride in creating memorable experiences through proactive leadership, operational finesse, and a passionate team-first approach.

**Key Responsibilities**
- Supervise and coordinate daily front-of-house operations across all service areas (restaurant, beach, bar, cabanas)
- Act as the go-to leader on the floor, ensuring staff professionalism, presentation, and alignment with brand standards
- Monitor service flow and resolve any issues in real time to maintain a seamless guest journey
- Facilitate smooth communication between FOH teams, kitchen, bar, hostesses, runners, and security
- Lead service briefings, ensuring the team is informed about priorities, VIPs, special events, and menu changes
- Manage table assignments, rotation, and large party logistics during peak periods
- Enforce the execution of SOPs and guest experience protocols across all guest touchpoints
- Deliver real-time coaching and performance feedback to team members
- Oversee opening and closing procedures, verifying readiness and consistency at all service stations
- Maintain a visible, engaging presence with guests—checking in on tables and resolving concerns promptly
- Handle guest recovery situations with discretion, empathy, and professionalism
- Work closely with the General Manager and other department leads to achieve operational excellence
- Support and guide the performance of Chefs de Rang, runners, barbacks, hostesses, and other FOH staff
- Ensure the venue’s cleanliness, ambiance, and visual presentation are upheld throughout service
- Assist in onboarding, training, and mentoring new team members
- Track and report operational incidents or feedback to management for further action
- Foster a team culture based on positivity, collaboration, and high performance
- Ensure compliance with health, safety, and legal standards, including age verification and alcohol service regulations
- Represent the energy, values, and refinement of our brand in every guest and team interaction

**Required Qualifications and Competencies**
- Proven experience in a similar leadership role within high-end hospitality or lifestyle venues
- Strong people management and conflict-resolution skills
- Deep understanding of service standards and operational procedures
- Ability to lead under pressure with composure and clarity
- Charismatic and approachable with a natural sense of leadership
- Detail-oriented with strong organizational and multitasking abilities
- Confident communicator with guests, colleagues, and senior leadership
- Fluency in English is mandatory; Spanish and/or German are a plus
- Flexibility to work evenings, weekends, and holidays as required by operations

**Benefits**
- Shared tips & service charge
- Daily staff meals provided on-site
- Opportunity to work with an international hospitality brand

**Why Join Nikki Beach Hospitality Group?**

Be part of a globally recognized group that brings together music, dining, entertainment, fashion, film, and art to create exceptional hospitality experiences. As the original luxury beach club brand, Nikki Beach has evolved into a worldwide company now with beach clubs, hotels, resorts, restaurants, residences, and seasonal pop-ups under Nikki Beach Hospitality Group.

We’re a family-owned company with a strong sense of community and purpose. Joining our team means stepping into a high-energy, international environment with opportunities for growth, travel, and the chance to help shape unforgettable moments for guests around the world.

INDFOH