Customer Success Director

hace 7 días

Madrid, España Automat-it A tiempo completo

Automat-it is an all-in AWS Premier partner that empowers startups with DevOps and FinOps expertise and hands-on services. We guide and support hundreds of startups leveraging AWS smarter throughout their growth journey. We save our customers significant time to market and optimize their cloud performance and cost-effectiveness.

Automat-it operates in more than seven countries across EMEA. We provide a dynamic environment where you can expand your professional expertise and make a significant impact.

We’re looking for a Director of Customer Success to lead our European team and manage a portfolio of Automat-it's strategic customers in EMEA, from onboarding to assuring satisfaction while identifying business needs in the customer’s AWS environment.

Work location - hybrid from London or Madrid

**Requirements**:

- 5+ years of experience in Customer Success, Customer Engineering, or Account Management roles in a B2B SaaS company
- 3+ years of experience in sales of complex public cloud like AWS/GCP/Azure
- A proven, successful track record of generating revenue and closing business
- Experience working with or at startups/ISV companies
- In-depth experience with selling and supporting Cloud related Professional Services
- Demonstrated ability to engage and influence C-level executives
- Excellent presentation and organizational skills

**Desired Qualifications**:

- AWS certification and experience in cloud services sales
- Working knowledge of Salesforce and/or HubSpot
- Knowledge or experience in FinOps
- Experience in managing remote teams across multiple time zones
- Track record of successful collaboration with marketing, operations, and technical teams

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.

LI-Hybrid #LI-AIT

**Responsibilities**:
The role requires proven experience in implementation services for complex IT infrastructure and cloud solutions, DevOps implementation, and automation services.
- Understanding of professional services pricing models and revenue structures
- Ability to articulate the value proposition of professional services to technical and business stakeholders
- Track record of building long-term service relationships versus transactional sales
- Onboard new customers and guide them through onboarding, ensuring a smooth transition to our product or service. Provide training and resources to help them get started effectively.
- Act as the primary point of contact for assigned customer accounts. Develop a deep understanding of their business needs and objectives\proactively engage with them to understand their evolving needs, challenges, and goals.
- Identify Cost Optimization and upselling opportunities and a need for a Dedicated DevOps or FinOps service.
- Gather feedback from customers regarding their experiences and needs. Relay this feedback to internal teams for continuous improvement.
- Encourage satisfied customers to become advocates by participating in case studies, testimonials, or referrals.
- Regularly attend business events and conferences to promote and educate prospective clients on the benefits of Automat-it.

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