Coordinator, Academic Affairs

**Your Role**:
The Madrid Academic Coordinator**_ _**position involves a combination of administrative, academic, and student support responsibilities to ensure the management, development and success of the academic components of all programs hosted by CEA CAPA in Madrid. Proactivity, curiosity a positive attitude and are key to the fulfilment of this position.

The Madrid Academic Coordinator**_ _**reports directly to the Madrid Academic Director and collaborates regularly and consistently with various departments at CEA CAPA Headquarters, Madrid Center and other CEA CAPA locations to prepare for and execute all Center programs.

The Madrid Academic Coordinator also**_ _**contributes to the working relationship with the academic institutions that CEA partners in Madrid. In addition, this position works closely with other CEA CAPA centers and Academic positions to identify best practices across and to support implementation of such practices in Madrid.

**What You’ll Do**:
**Program Management**
- Ensure internal policies and procedures are enforced and adhered to by all faculty and academic staff.
- Support relationships with local universities
- Follow up with Site Visit participants to increase enrollment at the Center when needed and/or requested
- Oversee and ensure the consistent enforcement of CEA CAPA’s code of conduct
- Report on a timely manner and maintain fluent communication with direct supervisor and CEA CAPA Headquarters
- Collaborate with other CEA CAPA units on the identification and adoption of best practices

**Academic Oversight**
- Supervise the development of academic calendars, courses scheduling, and co-curricular activities
- Collect and review working syllabi for each course prior to the start of each term, ensuring alignment with current CEA CAPA policies and submit to CEA CAPA Headquarters
- Ensure that all academic policies are followed in accordance with the School of Records guidelines
- Support Academic Director on all daily academic matters
- Attend regular conference calls and cross functional team meetings
- Help manage academic grievances and grade appeals

**Academic Day-to-Day Management**
- Curriculum_
- Ensure that all syllabi are in compliance with UNH requirements
- Request syllabi creation, review submitted syllabi, and identify modification needs
- Work with faculty to develop and update current and future syllabi
- Regularly assess and maintain the quality of academic programs at the CEA Madrid center
- Support faculty on planning course-related field studies

**Course Management**
- Oversee and coordinate the student registration process at the study center and at local academic institutions including the add/drop period, and monitor selections for capacity concerns and scheduling and faculty needs

**Faculty**
- Provide support for faculty in all areas of study (course requirements, complementary materials, site visits, labs )
- Coordinate and attend regular faculty meetings at CEA Madrid
- Measure faculty performance and course quality (Faculty & Course Evaluation)
- Provide and/or coordinate faculty training (onboarding for new members, CEA CAPA policies, teaching methods, other academic areas of interest)

**Partner Institutions**
- Maintain open communication with all partner institutions
- Supervise the day-to-day academic and administrative tasks involving partner institutions: course selection, registration, orientation sessions, add/drop period, language level tests and changes, academic disputes, transcript requests, etc.
- Coordinate and attend meetings with partner institutions to discuss feedback on the program and future directions

**Students**
- Provide academic advising for students and help them solve academic issues
- Participate disciplinary meetings
- University Degree
- Fluency in spoken and written English & Spanish
- Excellent administration and communication skills
- Previous experience working in Study Abroad field.
- Previous experience working in customer service
- Mature, resourceful, out-going and assertive
- Proactive, flexible and able to work under pressure
- Responsive team player
- Solid IT and organizational skills
- Knowledge of the city and its cultural/leisure offer
- Personal experience studying/living abroad
- Experience working in an international environment (with US college students preferred)
- Must be legally authorized to work in local country

**Who We Are**:
At CEA CAPA, we believe that studying and interning abroad is a transformative experience that goes beyond academics. By immersing oneself in a new culture and community, students gain valuable skills and perspectives that can shape their future. That's why we're committed to providing unparalleled academic, professional, and cultural experiences abroad, with a focus on student support every step of the way.

A sense of belonging is fundamental to the mission, structure, and operations of CEA CAPA. We strive to provide a work environment that celebrates diffe