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Donaldson is committed to solving the world's most complex filtration challenges. Employing innovation and breakthrough solutions, we are advancing filtration for a cleaner world. We look for the best people to help us succeed, offering opportunities to learn, effect change, and make meaningful contributions at work and in our communities. This is a place where you can make a world of difference.
We are currently looking for a Customer Service Representative that will be focused on handling customers' purchasing orders for our IAF Benelux customers, developing strong relationships with the assigned accounts, and supporting the sales team for continues market growth of this region.
The position will be based in Terrassa (Barcelona, Spain) and 60% remote working.
Key Responsibilities:
- Process, monitor and follow-up customers' purchasing orders
- Ensure effective service and administrative support for the assigned customer
- Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
- Manager invoice creation, corrections, and the return of the material activities
- Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
- Coordinate internally with other departments, such as sales, logistics, finance and production, to keep all aware of customer activities
Relevant Experience and Skills:
- Minimum of 1 year of experience in customer service, administration, or logistics
- Working knowledge of MS Office packages and Outlook
- Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
- Dutch & English fluent, also French would be an asset
- Flexibility, ability to multitask, to manage time and to adopt to changes
- Pro-active attitude, ability to take decisions when necessary, and to be a time player
What's offered:
- Join a multinational company with a multicultural work environment and internal growth opportunities
- Permanent position and competitive salary according with your experience
- Daily shuttle bus from Plaza España (Barcelona) to our office in Terrassa
- Flexible work schedule (7.30 - 9.30h to 16.30 to 18.30h)
- Hybrid Working from Home policy (60% of remote working) - Initial training is at the office for a period of 2 months
- Social Benefits after 1 year seniority (health and life insurance, pension plan) on the top of your salary
- Unlimited coffe, fresh fruit during office days and free online Spanish lessons outside working hours
Come make a World of Difference
LI-GP1
Come make a World of Difference
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
