Customer Service Representative, Madrid

Are you ready to join a dynamic team and contribute your talent in an international environment? We want to meet you

This is your chance to grow professionally in an international company that provides services to multiple industrial and technological sectors. We are currently forming a team to support a leading and expanding company in the automotive sector. The company is located in Madrid, Spain, and will serve clients in France, Germany, the Netherlands, and other Benelux countries.

**_
- **_ English + German + French_**:

- **_English + German + Dutch_**:

- **_English + Dutch + French_**

**Responsibilities**:
**Post-Sales Support and Assistance**:
Provide quick and effective solutions to post-sales requests and issues.

Proactive Follow-Up:
Ensure comprehensive follow-up on all customer inquiries and issues until their final resolution.

Make follow-up calls to verify customer satisfaction with the provided solutions and resolve any pending issues.

**Maximizing Customer Satisfaction**:
Make reminder and follow-up calls, always aiming to maximize customer satisfaction.

Anticipate customer needs and provide service that exceeds expectations.

Information Management and Continuous Improvement:
Update databases with relevant information about customers and their post-sales inquiries.

Draft reports and generate insights to identify areas for improvement in post-sales service.

Collaborate with other departments to enhance processes and customer experience.

**What We Are Looking For**:

- **_ English + German + French_**:

- **_English + German + Dutch_**:

- **_English + Dutch + French_**

Flexibility: Availability to attend our offices during the training period (2 months) and work in rotating shifts.

Technical Knowledge: Experience in document management and technological platforms, as well as social media.

Communication Skills: Excellent oral and written communication skills, with the ability to effectively interact with customers to manage and resolve complaints and claims.

Desirable Experience in Customer Service.

Tolerance to Frustration.

**What We Offer**:
Start Date: September 2024.

Work Modality: Initially two-month training period in the office and then 50% remote work.

Remote Work: For those working remotely on Saturdays, there will be an initial training phase to be carried out a few days a week at our offices in Madrid.

Flexible Hours: Possibility to adjust hours between 7 am and 8 pm from Monday to Saturday, and part-time work options.

Professional Growth: Develop your skills in a dynamic and technological environment with opportunities for continuous training.

**Salary and Benefits**:
Holidays: Enjoy 26 working days of vacation per year, plus 2 extra days for each Spanish public holiday. For part-time positions, holidays will be adjusted proportionally according to the contract hours.

IT Equipment: We provide a laptop, headphones, and a mouse.

Additional Benefits: To be informed at a later stage of the process.

**Recruitment Process**:
Initial Filter and Screening: Conducted by Coach4expats.

Initial Evaluation: Carried out by the HR Manager.

Interview: Conducted by the recruitment team located in Budapest, no travel required.

Final Interview: With the Project Leader (Team Leader or Delivery Manager).

Are you passionate about providing excellent post-sales customer service? Are you looking for a career in an international company with growth opportunities? This is your chance

Our Core Values at Coach4expats

️ Transparency: We believe in transparent and smooth recruitment processes. You will receive feedback from us.

️ Diversity and Integration: There is no room for discrimination and intolerance. We value awareness of diversity and respect for all differences.