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Team Leader- Norway

hace 2 semanas

Casariche, España Intrum Justitia A tiempo completo

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Would you like to grow within the company and have the opportunity to lead the front office advisors team of Norway? Do you have skills such as ownership, empathy towards others, enjoy coaching, monitoring and achieving goals?

As a team leader you will be responsible for your team of front office advisors, their well-being, as well as efficiency and quality of their work.

**Key accountabilities and responsibilities**:

- Monitor and support your team motivation and performance.
- Ensure quality and coach your team members.
- Coordinate and maintain internal communications.
- Make sure that the team hits its targets.
- Demand results and give rewarding and constructive feedback.
- Work aligned with Intrum’ s values (empathy, ethics, dedication and solutions), policies and procedures.

On this role you will report to Operations Manager.

**Required competencies & skills**:

- Good understanding and experience of multi-channel contact centers.
- Excellent communication and listening skills.
- Strong problem-solving and decision making and ability to multi-task, prioritize and meet timelines.
- Strong relationship-building across the entire organization.
- Critical thinking and ability to propose initiative.
- Insight into financial services is considered a plus.
- Fluent English (C2 level) and native in Norwegian.