Business Process Analyst

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis. Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. **Business Process Analyst (with Python)**: **About the Role**: As a **Process Automation Specialist**, you will play a key role in analyzing, redesigning, and automating business processes across Sales Operations and other departments. You'll use tools like **Python, SQL, APIs** This role offers a high level of autonomy and the chance to work cross-functionally, driving real impact in a fast-paced, tech-driven environment. **Key Responsibilities**: **Analyze & Improve Processes** Map existing business processes to identify pain points and inefficiencies - Partner with stakeholders to understand workflow challenges **Design & Develop Solutions** - Build and deploy automated tools using **Python, SQL, APIs**: - Develop integrations across platforms like **Salesforce**, internal databases, and third-party tools **Collaborate Across Teams** - Work closely with **Sales Operations, Data, Product, and Engineering** teams to implement solutions **Communicate & Document Solutions** Present insights and outcomes to both technical and non-technical stakeholders - Create technical documentation for reusability, maintenance, and transparency **Drive Continuous Improvement** Promote a culture of efficiency across the company - Stay up to date on emerging technologies and suggest tools to improve team productivity **Must-have skills**: - Python - Google Apps Script - Google Workspace tools (Sheets, Gmail, Docs, etc.) - SQL - Some hands-on experience or strong interest in using AI tools to improve workflows and automate tasks (e.g., via APIs, LLMs, or productivity tools). **Nice to have** - Familiarity with Salesforce - Understanding of API integration concepts Some hands-on experience or strong interest in using AI tools to improve workflows and automate tasks (e.g., via APIs, LLMs, or productivity tools). ✔️ Familiarity with **Salesforce** and understanding of its data model and integration capabilities ✔️ Solid analytical, problem-solving, and troubleshooting skills ✔️ Excellent communication and collaboration abilities ✔️ Self-starter with a growth mindset and the ability to work independently in a fast-paced environment ✔️ Bonus: experience in process mapping or tools like Lucidchart, Miro, or Visio **Why Join Groupon?**: Work in a **global, tech-forward company** that values innovation and impact Be part of a **high-visibility role** that directly improves business performance Collaborate with **cross-functional teams** and shape the future of how Groupon operates Enjoy a **dynamic, international work environment** in locations like **Valencia or other EMEA hubs