Regional Operations Manager

The **Regional Operations Manager** is responsible for leading and supporting District Managers and Event Managers who oversee a part-time workforce of Sales Advisors executing Costco Vendor Events and CDS projects across Spain, France, and Sweden. This role ensures operational KPIs are consistently met while delivering a high-quality member experience. Working closely with Sales and Account Managers, field personnel, and various business support units, the Regional Operations Manager fosters operational excellence and consistency across all assigned markets.

**Supervisory**
- Conduct regular market visits for performance reviews, warehouse audits, and Event Manager (EM) development
- Oversee recruiting, onboarding, training, and development of field associates
- Lead and coach team to achieve performance goals; conduct weekly calls to share updates and set priorities
- Provide ongoing direction and support to Event Managers; manage performance reviews and development plans

**Project Scheduling / Coordination / Management / Maintenance**
- Ensure successful project execution by prioritizing and organizing multiple events across markets
- Partner with local managers and Event Specialists to align on client and business goals
- Ensure staffing and scheduling align with execution requirements, event manuals, and food safety standards

**Customer Relations (Internal / External)**
- Build strong and consistent relationships with Costco Operations teams at the warehouse level and Regional team.
- Ensure client and vendor expectations are met through effective collaboration and field support

**Personnel Development**
- Conduct field observations of Event Managers and provide performance feedback
- Develop customized development plans for team members based on performance, potential, and succession needs

**Administration / Reporting**
- Review KPI reports and provide action plans based on trends and findings.
- Drive accountability to meet General Manager (GM) survey targets (goal: 9/10 rating)

**Budget / Expense Control**
- Manage field expenses, supply inventory, and procurement to ensure fiscal discipline
- Ensure accurate labor forecasting and maintain staffing within budget parameters

Education Level**:(required)**:Bachelor's Degree **o**r equivalent experience

**Field of Study/Area of Experience**:

- 5+ years of experience in Retail Operations Manager or Operations District Manager within the retail industry, hospitality industry, event marketing industry or food industry.
- 10+ years of Supervisory experience

**Skills, Knowledge and Abilities**
- **Fluent in English, Spanish and French**:

- Strong initiative and self-directed, ability to work independently with little or no supervision
- Strong understanding and experience managing large remote sales team operations
- Ability to work though others with strong delegation skills
- Strong organizational and follow up skills
- Mathematical and analytical ability
- Strong written and verbal communication skills
- Strong understanding of retail reporting systems
- Intermediate to advanced PC skills; this includes a good understanding of spreadsheets, word processing, and presentation software

**Travel and/or Driving Requirements**
- Travel and Driving is an essential duty and function of this job
- Travel up to 70%

Tipo de puesto: Jornada completa, Contrato indefinido

Beneficios:

- Seguro dental
- Seguro de vida
- Seguro médico privado

Horario:

- De lunes a viernes

Retribución complementaria:

- Bonus por objetivos

Ubicación del trabajo: Empleo presencial