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Ccc Team Lead Caixabank Customer

hace 3 semanas

Sevilla, España NCR Atleos A tiempo completo

Title: CCC Team Lead

Location: SEVILLE, ESP

Position Summary & Key Areas of Responsibility:
- Experience in branch operations or customer service operations in a bank or armored car company is preferred.- Responsible for leading and managing a team of customer care representatives to ensure high performance and service quality.- Focused on achieving service level agreements (SLAs) and maintaining the availability standards contracted with the client.- Proactively identify team needs and provide support to ensure smooth operations and customer satisfaction.- Coordinate daily schedules (24x7) and ensure adequate staffing to meet customer demands, including the implementation of continuous training for the entire team across all shifts.- Monitor team performance and compliance with service commitments, including handling escalations and emergency situations.- Define and implement best practices for team management and customer service delivery.- Collaborate with Technical Consultants to resolve system-level issues affecting service delivery.

Basic Qualifications:
- Team Management and Collaboration Skills, along with proficiency in Microsoft Office.

Preferred Qualifications:
- Graduate in any stream.- Supervisory experience.- Experience in branch operations or customer service operations in a bank is preferred.