Customer Payments Graduate

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

**Customer Payments Graduate**

**Ebury Malaga - 4 days in the office & 1 day working from home**

**Department: Operations - Customer Payments**

**Responsibilities**:

- Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs
- Completion and verification of payment beneficiaries, in accordance with internal processes
- Complete allocated tasks with focus, and in a timely manner
- Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed
- Management of payment issues and queries relating to SWIFT and domestic payments, including processing of SWIFT query messages (MT199, MT192, MT195/6 and MT999), in line with internal processes and SLAs
- Investigate non-received, short or returned payments, and process or escalate as required, in line with internal processes
- Process payment returns and rejections, in line with internal processes
- Check and confirm status of payments in third party banking and payment platforms, including SWIFT GPI
- Reconciliation of client funds and outbound payments sent and received across Ebury's network of bank accounts, across all back office systems, in accordance with internal processes
- Investigation of unallocated and/or non-received funds, and rejection or escalation as required
- Funding client trades, where manual funding is required
- Verification of remitter bank account data
- Assign currency accounts to clients as requested, and in accordance with internal guidelines

**Requirements**:

- Solid understanding of different payment clearing schemes in the different jurisdictions in which Ebury operates
- At least 1+ years of relevant experience in Fintech / International Payments or similar
- Good knowledge of SWIFT in a cross-border payments context, including MT103 message types
- Basic understanding of FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward
- Proactive, with the ability to work within strict time-frames and under pressure
- Diligent, with good attention to detail
- Effective research skills with an ability to find solutions independently
- Good communication skills, both written and verbal
- Co-operative, and comfortable working in a team environment
- Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures
- Motivated, with a desire to make Ebury a success

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**About Us**

**Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.**

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
- We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future._