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Customer Service Agent
hace 3 semanas
Cooltra is looking for talent to fill its vacancies in the Customer Service department at the Barcelona Headquarters.
**About the role**
**What you will do**
- You will be responsible for ensuring valuable and viable solutions for our clients.
- You will communicate with customers via chats and mails.
- You will provide information and solve doubts.
- You will receive and process complaints, analyze the needs from customers and ensure a good service.
**Desired knowledge, skills and abilities**
- A proactive, dynamic and resolutive attitude are required for the position.
- Knowledge of English language at native level.
- Knowledge of Spanish to communicate with the rest of the team.
- Communication, stress management and organizational skills.
- **Mandatory: be resident in Barcelone.**
**What do we offer?**
- Multicultural, open-minded and international organization
- **Night shift : from 23.00 to 07.00.**:
- Permanent contract and full time.
- Coffee and fruits in the office.
- Gym and medical insurance with promotional price.
- Many offers and discounts thanks to our partners.
