Station Manager

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. _“We help to change the way you move” _is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. - In the context of a job requisition, please revise this text as an external job advertisement ** _ **Join Our Team as a Station Manager - Lead, Manage, and Drive Success** Are you a dynamic leader with a passion for operational excellence and customer satisfaction? We’re looking for an experienced **Station Manager**to oversee the daily operations of our car rental station, manage a high-performing team, and ensure a smooth and efficient customer experience. **Key Responsibilities**: **1. Operational Management**: - Oversee day-to-day operations, ensuring all processes run smoothly and efficiently. - Manage the availability, maintenance, and condition of the vehicle fleet. - Coordinate vehicle rentals, returns, and cleaning schedules for optimal efficiency. **2. Customer Service**: - Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints. - Train and support staff in delivering excellent customer service at every interaction. **3. Staff Management**: - Recruit, train, supervise, and evaluate station staff, including rental agents and customer service representatives. - Schedule staff shifts and manage workloads to ensure operational efficiency and coverage. **4. Sales and Financial Management**: - Monitor and achieve sales targets, including upselling additional services. - Manage the station’s budget, control operational costs, and ensure profitability. **5. Fleet Management**: - Oversee fleet operations, ensuring vehicles are well-maintained, clean, and ready for rental. - Work closely with maintenance teams to ensure timely servicing and repairs. - Optimize fleet utilization to meet customer demand and minimize idle time. **6. Compliance and Safety**: - Ensure all station operations comply with company policies, industry regulations, and legal requirements. - Maintain a safe and secure environment for both employees and customers. - Oversee proper documentation and record-keeping for all transactions. **What We’re Looking For**: - Proven leadership and management experience in a fast-paced environment. - Strong customer service skills and a focus on delivering exceptional results. - Sales-driven attitude with the ability to meet and exceed targets. - Excellent organizational and multitasking abilities. - Experience in fleet management and operational efficiency. **Why Join Us?** - Be part of a fast-growing company that values leadership and teamwork. - Lead a dynamic team and ensure high levels of customer satisfaction. - Enjoy opportunities for career growth and professional development.