HRx Assist Application Support
hace 1 semana
**Role**
**Functions**:
- Support, providing in-house technical support for hrX Assist and hrX Core
- Analyzing, prioritizing and resolving faults to resolution.
- Resolve tickets according to SLAs and escalation procedures.
- Capacity to understand / analyze a problem and propose resolutions paths.
- Ensure accurate documentation is maintained
- Proactively keep informing, outside internal training, of latest technology trends
**Business related Skills**:
- Good infrastructure administration skills integrating networking, systems & monitoring solutions, coupled with software & general IT maintenance skills.
- Desired skills:
- Windows experience
- SQL experience
**Personal skills**:
- Solid verbal and written communication skills in English
- Accurate in terms of quality and respect of deadlines
- Ability to organize work and priorities to meet deadlines with limited supervision
- Ability to work autonomously while having a strong sense of commitment to team and customer
- Strong analytical, problem-solving and organizational skills
- Be proactive, dynamic and flexible
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
**DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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