Digital Operations Administrator

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico’s approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

**Scope**

This role is a** temporary replacement **for someone going in maternity leave.

As Digital Operations Administrator in Iberia Operations team, you will be an active figure in our long-term strategy of automation and digitalization initiatives inside the Operations team in Spain and Portugal, in accordance with our customer’s needs, and following closely the different steps of the lifecycle of payment devices (inventory management, installation, configuration and maintenance).

You will envision, design and create, both from a technical and functional perspective, digitalization initiatives that will strengthen Iberia operations IT ecosystem by removing manual steps and deploying automated processes that can improve reliability, performance and cost savings, always in accordance to business processes in place.

You will work closely with Ingenico Operations, sales, product and R&D teams, and existing and potential customers to define and execute digitalization initiatives driven to achieve the best customer experience.

You will also collaborate with development teams that will implement, verify and deploy your designs.

This role is open in Madrid, Spain, with an Iberian scope.

**Responsibilities**
- Use your innovative, creative and technical skills to solve business operational problems through automation, integration and analytics.
- Actively collaborate and drive customer projects oriented to achieve higher efficiency, lowest time-to-market and best performance.
- Contribute to Iberia Operations digitalization roadmap, including prioritization of features, customer pilot planning, demo showcasing and supervising execution of the initiatives from ideation to launch.
- Collaborate in a global forum to export and exchange local initiatives beyond Iberia markets.
- Drive change requests and improvements in already existing digitalization initiatives by using your technical expertise.
- Prepare and facilitate workshops to define the functional and technical requirements with 3PPs and customers.
- Provide all required information and sessions for design handover to development team.
- Design tests suites and plan required tasks needed prior go-live. Validate development team output against project defined requirements.
- Secure correct knowledge transfer and production handover activities. Provide training for users and administrators.
- Keep abreast of industry trends and the competitive landscape, making best choice of tools and technologies in accordance with the market and Ingenico strategy.

**Experience / Skills**

You have, 2/3 year experience on a similar role, with a computer science, information technology and/or engineering/scientific education background.

You can demonstrate relevant experience in digitalization and automation solutions design with a track record of executing digital transformation projects based on deep understanding of customer requirements.

**Technical skills**:

- 2/3 years experience on digitalization of processes
- Relevant expertise on CRM and Ticketing Management Systems administration and configuration
- Expertise on systems integration using different technologies (RFC, SOAP, Rest, As2, HTTP, JDBC, File, Mail, JMS etc) with focus on design and verification
- Keen eye for optimal, performant designs that are scalable and future-proof.
- Able to adapt to new technologies, learn quickly, and manage challenges derived from technology evolution.

Nice-to have skills:

- Background in financial services or payment methods is a plus.
- Background and knowledge on cloud platforms is a plus.

**Soft skills**:

- Strong written and oral communication skills in Spanish and operationnal level of English.
- Experience in managing customer, 3PPs and other relevant external project stakeholders.
- Comfortable discussing complex technical details with a room full of engineers as well as with briefing executives or non-technical audience.
- Strong culture of ownership.
- Keen to work in an Agile/SAFE environment.
- Strong team spirit, supportive of others’ contributions.
- Customer and goal oriented
- Constantly finding new and unique solutions to solving hard problems.

**More reasons to join us **

You will work for a company that does everything possible to help you develop your potential and grow professionally (through personal development programs and training).

You have, at least, 3-year experience on a