Client Support Coordinator

**Are you fluent in Spanish, Italian and English and excited to use your language skills every day to interact with clients and colleagues?**

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**Are you passionate about providing a legendary experience for clients and colleagues all over the world?**

**Are you excited & motivated by working as part of a strong team to provide the support that's needed to make every event & workshop a great success?**

**If the answer is YES..then our Client Support Coordinator role could be your next career move.**

**Who are Insights?**
We’re are a Learning and Development company with people and innovation at our heart. Our purpose at Insights is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything that they do.

Our Head Office is in Dundee in Scotland and we operate in over 50 countries around the world, in more than 11 languages with over 650k learners per year. Our clients range from local start-up companies to major global corporates with the aspiration to create a thriving learner community through personalised learning and an engaged practitioner community.

**What’s the role?**
This is an initial 6 month fixed term contract working directly with Insights and is an amazing opportunity to join a great team and function with colleagues and peers throughout the world. As a Client Support Coordinator you’ll work by partnering with the Sales & Delivery Teams and your wider network, taking ownership of your aligned clients’ needs and demand. You’ll work with your Clients, Sales Team members and global functions to develop and maintain new and existing customer relationships communicating with them in Spanish, Italian & English on all the tasks listed below.

You'll be required to work flexibly across our opening hours where your role and need requires to deliver for our customers.

**Day to day you’ll**
- Work in partnership with all teams across the business to ensure a high level of client satisfaction
- Manage pre
- and post-workshop logistics, liaising closely with the sales function to facilitate an excellent customer experience
- Follow ordering processes to ensure transactions are fulfilled in a timely and efficient manner
- Receive, log, investigate and resolve customer queries in a way that builds client loyalty
- Manage and arrange conference calls and webinars in support of internal and external customers
- Support with the fulfilment of customer orders including customs documentation and processes, small stocks of materials, picking and packing orders and managing shipping companies locally for small orders locally and liaise with local suppliers to support fulfilment activity

**What you’ll bring**
- The ability to speak to and service clients in Spanish, Italian & English about their workshops, processing orders and at every interaction
- A passion for legendary customer experience, always prepared to ‘go the extra mile' in delivering support on time and to the highest standards
- Team work, demonstrating flexibility with regards to working in a continually evolving and demanding environment
- Great people skills which will allow you to build partnerships across the business to support your desire in delighting the customer
- Exceptional communication skills which will be demonstrated when sharing relevant information with customers in writing and on the telephone
- A proactive approach to problem identification and solution
- An open mind and ability to adapt in a dynamic, ever-changing environment demonstrating a growth and change mindset
- Great attention to detail when recording inquiries on any of our systems, ensuring that what’s captured is accurate, true and fair