Facilities Coordinator

**Job Title**

Facilities Coordinator - Office Manager
**Job Description Summary**

As a key member of a global team, you will be responsible for the day-to-day management, service delivery, and ownership of the assigned office location within the client’s estate. The role ensures a high-quality workplace and office experience, while meeting all contractual service quality, commercial, and compliance requirements.
- Act as a **visible on-site presence** and primary point of contact for the office and workplace experience.
- Be accountable for the **overall office environment**, ensuring a consistently high-quality experience for colleagues and visitors.
- **Oversee daily office operations**, supporting colleagues with workplace and office-related needs.
- Understand and live the **Client values**, and articulate how they are applied in the execution of Workplace and Office Management responsibilities.
- Understand, commit to, and uphold the **Operating Principles of the C&W-Client contract**.
- Ensure all third-party and office-related services are delivered in line with the commitments of the global contract.
- **Manage** and coordinate on-site service** providers and suppliers**.
- Recommend changes to third-party supplier arrangements where **service quality, commercial performance, or compliance** are compromised.
- Build and maintain strong relationships with key Client colleagues, acting as a **trusted and approachable Office Manager** and support resource.
- Contribute to the **9-point Key Performance Indicator (KPI) system** for the location, covering colleague experience, commercial performance, and compliance.
- Support and help manage **minor works and office improvements** as directed by Client, assisting the Workplace Manager.
- Ensure the **Workplace Guide / Office Services Directory** for the location remains fully up to date at all times.
- Work closely with the **Client IT team** to ensure seamless office operations, including access and security, visitor management, desktop IT, network availability, and reprographics
- Support the management of **commercial and operational risk** at the location, maintaining an up-to-date risk register to minimise and mitigate known and unforeseen risks.
- Contribute to the management of **Health & Safety** within the office, minimising or eliminating lost-time incidents and completing all required audits and reporting.
- Support the effective management of **sustainability initiatives** within the office, in line with Client requirements.

**Requirements**:
Previous experience in office management and/or administration roles

Strong communication, presentation, and negotiation skills.

Team player, People and stakeholder management skills.

Relationship and vendor management.

Budget and cost management awareness.

.English level**: ADVANCED (C1)**

Location: Alcobendas (Madrid)

INCO: “Cushman & Wakefield”