Collection Analyst

**What You'll Do**:
Designated to Client/Agency lists, the main purpose of the role is to call as many
clients to effectively collect, in the specified timeframes any outstanding arrears.
The Cash Collection Specialist must ensure that all his actions are followed up and reported in the database. If any queries or disputes are raised that cannot be dealt with quickly and positively then the Cash Collection Specialist will report this
information to relevant colleagues and departments for quick resolution or refer to
his/her Manager for support

As a Cash Collection Specialist, you will be in charge of supporting the Cash
Collection team in various tasks:

- Maximize cash collections for clients and collecting to the targets set for
- your scope of customers/agencies as well as Export Clients /Agencies,
- Reduction of DSO and number of disputes
- Reduction of the AR over 60 days
- Disputes management and resolution in cooperation with the Sales
- Administration and Billing Teams
- Daily exchanges with the Sales teams and the Customers
- To work through daily call lists in a timely manner averaging 30 outbound
- calls per day
- Ensuring all customer queries are passed onto the relevant teams with full
- details to ensure a prompt turnaround
- Flexible approach to workload to ensure cover if another member of the
- team is out of the office
- Send out daily system generated reminder letters and monthly statements
- Any adhoc duties which may arise
- Responsible for assigned accounts

**Who You Are**:

- Good level of French & English (other language a plus)
- Proactive in the pursuit of debts, ensuring they maximize outbound calling time
- Target driven and a team player
- Firm but patient approach, ability to listen to the customer to determine the exact cause for non-payment, strong objection handling skills
- Good Oral and written communication skills
- Basic decision making ability
- Resilient and tenacious with a proactive, positive approach
- Good knowledge of Excel (formulas and vlookups) and WORD, ability to work with multiple IT tools

**Who We Are**:
Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

**Why Join Us**:
At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.