Customer Success Manager
hace 20 horas
**Company Description**
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
We are looking for a Swedish and/or Norwegian-speaking Customer Success Manager to drive customer satisfaction and loyalty through strong relationship building.
As a Customer Success Manager you leverage business outcomes by realizing value on the fundamental reasons the customer purchased our solutions. You help customers discover new features and enable them to become long-term users.
**What will you do?**
- Streamline the interaction between the customer and Unit4 aligned with a tailored customer journey to leverage a value-added customer experience across all moments that matter
- Establish regular cadence with customers to measure progress against the Customer Success Plan and together with the customer identify new wanted outcomes in cooperation with the Account Manager.
- Be the customer advocate, continuously working in their best interest to maximize business outcome and value realization based on the client business and processes understanding supported by product usage and user behaviors data insights
- Be the Voice of the customer, encompasses the gathering and understanding of all streams of feedback to improve the quality and experience of delivered services and be the internal catalyst of improvement initiatives
- Deliver added value services to leverage product value, product usage expansion
- Identify and drive new sales opportunities (up/cross-sell) in cooperation with Account Management
- Serve as the primary contact in the customer success management team in solving complaints and addressing service or product issues
- Be able to develop and provide (annual or quarterly) business reviews with C-level executives, practitioners, and other management with your customers
**Qualifications**
- Excellent communication and relationship management skills and fluent in **Swedish and/or Norwegian, as well as English **(verbal and written)
- Experience with ERP or SaaS companies is a plus
- Passion to build customer satisfaction
- Takes high degree of ownership over your work
- Clear communicator with professional presence with empathy and enthusiasm
- Ability to lead through influence and trust
- Experience in a similar customer-centric generating cloud software customer value with quick time-to-value
- Technically literate and familiar with customer engagement technologies, best practices and trends
- A Bachelors or Master degree in relevant field
**Additional Information**
A chance to participate in the development of a leading global software firm. You have the opportunity to work within an organization, that gives you the freedom and autonomy to be successful. A challenging international environment with enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results.
-
Customer Success Manager
hace 1 semana
Granada, España Unit4 A tiempo completo**Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...
-
Customer Success Manager
hace 2 semanas
Granada, España Unit4 A tiempo completoCompany Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...
-
Customer Success Manager
hace 1 semana
Granada, España Unit4 A tiempo completo**Company Description**: We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and...
-
Senior Process Manager Customer Service
hace 7 días
Granada, Granada, España BESTSECRET Group A tiempo completoBESTSECRET is the leading European online destination for premium and luxury off-price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high-end shopping experience. At the same time, BESTSECRET enables its brand partners to clear overstock at scale with minimum visibility and maximum brand...
-
Salesforce Project Manager
hace 3 días
Granada, España JR Spain A tiempo completoOmega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in marketing technology and customer relationship management. We are seeking a Project Manager to join our team. Responsibilities: Support pre-sales activities including solution design, estimation, planning, and setting assumptions. Communicate...
-
Product Launch Manager
hace 1 semana
Granada, España Unit4 A tiempo completo**Company Description** Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and rewrite the industry. We are in Business for People, empowering people in service organizations with innovative...
-
Delivery, Senior Associate, Customer Service, Dutch
hace 2 semanas
Granada, España Alight A tiempo completo**Our story** At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training,...
-
Granada, España Alight A tiempo completo**Our story** At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training,...
-
Fraud Prevention
hace 1 semana
Granada, España BESTSECRET Group A tiempo completoA leading online fashion retailer in Granada seeks a Senior Process Manager for Customer Service specializing in Fraud Prevention & Compliance. You will strategize fraud detection, ensure GDPR adherence, and lead process improvement projects. The ideal candidate has 5+ years in customer service or fraud prevention, with strong analytical skills and the...
-
Delivery, Senior Associate, Customer Service, Dutch
hace 2 semanas
Granada, España Alight A tiempo completoI. GENERAL INFORMATION Role Profile Job Level 2 - Senior Associate - Operations Reporting To Job Level 3 - Service Manager - Operations Direct Reports None II. ROLE DESCRIPTION Overall objective of the Role To contribute and support the team responsible for the execution of payroll activities and/or data management/customer services activities,...
