Tech Support

hace 1 semana

Barcelona, España Netquest A tiempo completo

Our Digital Metering Team is expanding, so we are looking to include an amazing team member that likes troubleshooting and that is curious to keep growing in the digital world. We have developed proprietary that help us measure behavioural data. As a Tech Support, you are both a problem-solver and a people person.

We are a team of software developers for apps on multiple platforms such as Android, iOS, and Desktop. We are fourteen members located in Spain, Germany, India, and Bulgaria.

We are looking for an analytical mind that enjoys understanding the source of the problem, solve it or coordinate with our developers and stakeholders to find the best solutions.

**As Tech Support, you will have the following key accountabilities**:

- Using internal and common tools to troubleshoot technical issues in different platforms
- Diagnosing, documenting, and repairing faults
- Configuring and setting up accounts
- Testing new features of our products
- Following up with internal stakeholders to ensure the problems are solved
- Proactively communicating the status of incidents
- Testing and evaluating new technologies

**Now that we’ve introduced you to the positions as Tech Support what skills, qualifications and experience should you have?**
- Technical background. You don’t have to be the expert, but you know how to connect the pieces of the puzzle
- Experience/knowledge with Scripting (Python, Node/Javascript, etc)
- Understanding of software connectivity (REST APIs, SDKs, etc)
- Problem-solving does not scare you
- Good written and verbal communication in both Spanish and English (we have a very international team)
- Attention to detail and proactive attitude
- A plus if you have some back-end programming experience

***We offer you**
- A challenging project, where you can be involved in product workflow and development
- Technical training and coaching to fully understand our products and solutions.
- The possibility to be part of a talented team, working with highly skilled individuals.
- A nice place to work, where we foster training, as well as professional and personal development.
- Flex Office: a mix of remote and in-office work to boost our productivity and promote a work-life balance
- Flexible retribution: meal and transport tickets, kindergarten cheques and/or private health insurance
- Free coffee and fresh fruit once a week.

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