Tech Support Engineer

**Who are we?**

**Jeff** is an international Start-up based in Valencia, Spain, that is revolutionizing how customers access every-day services, online to offline. We have more than 2300 hubs across South America, Europe, South East Asia, Africa, Eastern Europe and most recently we have launched our services in the US which represents an incredible market and opportunity for Jeff. Operating worldwide, we provide Jeff’s services in more than 42 countries across our 6 verticals **laundry, beauty, fitness, relax**, **coffee and works.**

Jeff's mobile app and online platform connects customers with our local hub services such as laundry, beauty and fitness, allowing them to lay back, relax and enjoy their day.

The good, good life is brought to you by **#TheGoodGoodTeam**, we are more than 300 passionate and committed Jeffs from all over the world and (most) based in Valencia (Spain). We are a passionate, dynamic, data driven and collaborative team who is ready to change things

Our core values are our strength, we share and promote them through our organization to create a great culture and a great place to work. **Never enough, All in, Zero bullshit, One team.** Would you like to join us and become the next “Jeff”? We are looking forward to meeting you

**- LOOK GOOD - FEEL GOOD - LIVE GOOD**

**Are you the one?**

We are looking for a highly motivated **Tech Support Engineer**. You need to enjoy working in a fast-paced, dynamic environment and be very customer-centric oriented.

We’re looking for a Tech Support Engineer who will be responsible for utilizing his/her skills to provide assistance to the other teams in resolving technical problems that cover a multitude of technical disciplines.

They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations.

Additionally they must possess strong analytical skills with demonstrated problem solving ability and of course the ability to operate in high pressure situations.

**What will you do?**
- Working across the different departments finding resources to successfully triage and solve Jeff tech support tickets.
- Analyze information and issues to identify problems from the end user perspective.
- Providing responsive and exceptional support to all the tech doubs to the others internal departments.
- Improve the way we handle some non-scalable processes by creating or updating scripts
- Assisting and guiding our internal department of customer support requests to completion

**Experience & Skills required**:

- Go-getter: You're eager, resourceful, and put your problem solving skills to the test
- Tech Savvy: You utilize the latest tools to make your work as efficient as possible. You have a natural curiosity for the tech industry, and want to be part of a high energy and passionate team about to make history.
- Elementary understanding of how each piece of technology connects with others.
- Quick: Energetic is your baseline and you're a fast learner. You love to figure out puzzles and take pride in your work
- Owner: You take control of escalated customer issues from front line support staff and see problems through to resolution and be able to work independently.
- Team Player: You strive for greatness, and know that teamwork is the way to get there. You're a natural leader, and see yourself growing as our team expands
- Good English level.

**Extra points**:

- Bachelor's Degree, or relevant experience in a field related to technology
- BBDD Management
- Experience with systems and network monitoring tools
- Experience with mailing tools

**What's in it for you?**
- Career growth based on public IC levels.
- Remote work.
- Flexible working hours.
- Work-life balance.
- 23 days of holidays.
- Bday off.
- Christmas or New year eve off.
- Cobee: flexible compensation plan.
- Payflow: receive your salary immediately.
- Health insurance discounts (Spain).
- Health treatment discounts (Valencia).
- Half day off for children’s birthday.
- New baby on board support.
- Paid leave for children’s medical appointments.

**Come and join us