Collection Associate with Polish

hace 2 semanas

Barcelona, España Page Personnel España A tiempo completo

Collection Associate with Polish & English will be responsible for:
**Responsibilities**:
**General**:

- Associate will support not only the region assigned, but also overall collections and Accounts receivables if needed
- Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.
- Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant and that a positive customer experience is provided to customers.
- Establishes and keeps good relationship with other teams. A team player.

**Collections and Accounts Receivables**
- Responsible of the region coordination with the customer, Collections of both overdue, and to be due invoices.
- Follows the region directive to achieve monthly collections target, reduce deductions, clear overdue, and reduce unapplied balances.
- Performs the region strategies to reduce DSO and past due Invoices while improving customer satisfaction.
- Ensures dispute escalations are properly handled in a customer friendly manner
- Responsible of clearing due invoices, this may include investigation and resolution of issues and coordination with both dispute team, regional team, Customer Service, Sales and Operations.

**Personnel**:

- Participates and promotes a culture based on collaboration, teamwork, accountability, and inclusiveness in the team.

**Services**:

- Works towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.

**Continuous Improvement**:

- Identifies areas that will benefit from process improvements to propose to Supervisor Order to Cash and supports selected projects.

**Communication and Reporting**
- Ensures clear, effective upward feedback and reporting.

**Compliance**:

- Ensures compliance on operational accounting policies and procedures
- Ensures the integrity of the financial accounting systems and controls under his management.

**Reporting **to the Order to Cash Supervisor

Immediate Incorporation|Indefinite Term Contract

Collection Associate with Polish & English requires:
**Required Skills**:

- 2-4 years of experience in Order to Cash, Billing and Collections or Customer service
- Open to work in international environments
- English as business language and local language to support the region
- Excellent interpersonal skills with the ability to influence and develop relations at all levels
- Flexibility and ownership
- Team player in an multi-cultural environment
- High degree of orientation in customer service
- Good negotiation skills
- High School, Vocational Certificate, Post Secondary Diploma

**Preferred skills**
- University Degree
- Other European Languages
- Knowledge of Microsoft Office
- Knowledge of SAP HYBRIS

International company located in Barcelona.

Offered for Collection Associate with Polish & English:

- Experience in a very multinational environment
- Competitive compensation and benefits package in Barcelona

We are looking for a Collection Associate with Polish & English

Collection Associate with Polish & English

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