Senior End User Support

hace 1 semana

Barcelona, España Kiwi.com A tiempo completo

We are looking for a Senior End User Specialist for the EUS team with a deep technical background and hands-on experience. You will be a person who focuses on user HW, user access management, automatization, and efficiency.

You will be responsible for project delivery from the EUS portfolio, technical improvements and also act as a consultant for both end-users and junior colleagues. While projects and improvements are fine, operations stuff needs to be done too.

**Job responsibilities, You will**:

- Support internal employees and business departments regarding EUS related issues
- Manage own ticket queue to maintain quality of provided service
- Communicate daily with employees and provide end-user on-site support
- Understand & evaluate critical issues, system failures and requirements, identify root causes and workarounds
- Focus on system and process improvements in order to minimize the volume of EUS related issues
- Maintain knowledge base and document working procedure
- Provide training within EUS team and actively support knowledge sharing
- Participate in internal projects
- Administration of G- Suite
- Administration and troubleshooting of Safe Q and SCCM
- Administration of Active Directory and JamF

**We would love to see you apply, if you have**:

- 2+ years hardware/end-user support experience
- Background knowledge of IT infrastructure and systems layers
- Great orientation in the mobile devices market
- Good knowledge of SCCM
- Good knowledge of G-Suite
- Good knowledge of networks
- Great communications skills
- Advanced level of English (spoken and written)
- Basic scripting knowledge is an advantage

LI-MI2

We offer you
- We also enjoy benefits, such as flexible working hours, 30 paid vacation days, sick days, private medical insurance, Employee Assistance Program, GymForLess membership, the annual subscription for El Bicing.
- Flight vouchers to celebrate your kiwi anniversaries.
- Hardware from Apple or Microsoft based on your preferences.
- We offer unlimited contracts within a forward-thinking and ambitious company.
- Relocation package (including visa transfer support).
- Dogs and parties are welcome in our offices.

Interested? Join us and hack the traditional ways of travel

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