Hubspot CRM Administrator

We believe in a world where growth thrives across borders and cultures. That's why our Founder and CEO Rick Hammell started Atlas, coining the term Employer of Record (EOR) simultaneously. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially brokers. They'd outsource your HR and payroll services to third-party providers in different countries. Today, we're the only 100% Direct EOR in the world, partnering with clients to get to market 82% faster, at a reduced cost, and with lower risk through local expertise in over 160 countries.

Atlas technology powers the idea that companies can employ whoever they want, wherever they are in the world. Through our cloud-based platform, we deliver the Human Resources infrastructure that underpins international growth, leaving companies free to focus on the strategy that makes it happen. We partner with our clients through their international life cycle from the first dip in the global pool until the moment it's time to set up their own entities and run payroll. Atlas is here from point A to point Z.

The future of work is borderless, and so are we. So, it helps that our people are located around the globe — in the US, UK, India, China and beyond — and speak 90+ languages. Diversity and inclusion are at our core.

Atlas invests in Environment, Social and Governance initiatives through our impact program. Impact is central to our vision as a business and at the heart of our culture. Through impact we are addressing our environmental impact for society, for the planet and for our long-term success. Employee wellness, diversity and charitable activities are at the core of our social responsibility. Impact ensures Corporate Governance operates ethically and responsibly while preserving our customers and employees' trust.

**Responsibilities and Duties**
- As the HubSpot Administrator you will contribute to the definition and management of our Customer Relationship Management strategy
- Map the customer journey across each technology tool that make up the CRM solution (e.g. HubSpot, DealHub, PartnerStack, AmpleMarket, DemandBase etc)
- Manage stakeholders across the touchpoints in the customer journey.
- Enhance the Atlas ability to combine quantitative and qualitative data, and ensure we optimize our customer-facing actions to improve the customer experience.
- Maintain the HubSpot technology solution to ensure the tools are customized and integrated in the optimal way.
- Work directly with stakeholders in marketing, sales, support, account management to ensure all needs are accounted for
- Work with key stakeholders to operate, design and iteratively improve our HubSpot capabilities, as well as help prioritize and build consensus around HubSpot, process and outcomes.
- Gather specific requirements and provide guidance on good practices to define how to manage our customer and prospect databases.
- Maintain a short-, medium
- and long-term backlog of changes
- Help Atlas Internal Staff in resolving HubSpot, DealHub, PartnerStack and AmpleMarket issues
- Maintain and update data in HubSpot to ensure accurate records of customer information
- Reviewing dashboards for accuracy and identifying and correcting possible sources of error
- Develop reports that track customer activity over time to identify trends in behaviour or needs that may indicate opportunities for improvement
- Provide support for sales activities by creating reports as necessary.
- user access control + cleanup of obsolete/not-used reports, workflows, views, properties
- Supporting internal tracking such as customer Onboarding, task management, etc.

**Qualifications**
- Education: A bachelor's degree in computer science, information technology or a related field.
- 5 Years experience with HubSpot CRM or similar platforms as a CRM Administrator
- Well versed with HubSpot Sales, Marketing, and Service modules
- Project Management Skills to coordinate Sales and Marketing Initiatives
- The ability to define and represent logical processes
- Experience with CPQ technology and pricing methodologies
- Organizational skills to manage, prioritize and deliver multiple change requests
- Communication skills to convey information effectively and efficiently to HubSpot Users.
- Technical skills to develop HubSpot workflows, reports, forms, and sequences. Managing, maintaining, configuring and support of sales, marketing, and service hubs. For the technical know-how to customize and configure properties and workflow which are beyond our Ops team capability.
- Technical skills to develop DealHub Playbook and Deal Rooms
- Technical Skills to maintain API interfaces between HubSpot, DealHub, PartnerStack, Ample Market and R8 FX system
- Problem-solving skills to resolve issues that arise between Sales and Marketing teams and resolve issues as they arise.
- Business acumen: Business acumen is the ability to underst