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Observability Manager
hace 3 semanas
1 Opening
- Madrid
**Role description**:
**We are still looking for the very Top Talent and we would be delighted if you were to join our team**
More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
**What we look for?**
We are looking for a **Observability Manager** to work with one of our clients.
**100% remote position for people located in Spain.**
**Key Responsibilities**:
- Lead Observability Vision: Spearhead the development and implementation of the company’s observability strategy, ensuring alignment with IT operational goals and broader business objectives.
- Cross-functional Collaboration: Forge strong partnerships with IT, DevOps, and business stakeholders to ensure observability initiatives bolster the company's strategic goals and operational efficiency.
- Senior Leadership: Inspire and guide a team of observability engineers and specialists, driving the configuration, deployment, and optimization of observability tools and processes. Drive Performance
- Optimization: Collaborate proactively with IT and SRE teams to identify and resolve performance bottlenecks, optimize system performance, and enhance the customer experience using Dynatrace insights.
- Innovate and Automate: Integrate observability into automated processes, including CI/CD pipelines, to ensure proactive monitoring, faster incident detection, and resolution, driving innovation.
- Reporting and Insights: Deliver regular reports on system performance, observability metrics, and actionable insights to stakeholders, making data-driven recommendations for continuous improvement.
- Incident Management: Oversee major performance-related incidents, ensuring swift resolution and thorough post-incident analysis to prevent recurrence.
**Mandatory requirements**:
- Educational Background: Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Experience: Bring 7+ years of experience in IT Operations, Performance Engineering, or Site Reliability Engineering, with at least 3+ years of hands-on experience with Dynatrace.
- Leadership Skills: Demonstrate a proven track record of leading teams and crafting a visionary approach to observability in alignment with business and operational goals.
- Technical Expertise: Strong knowledge of cloud platforms (AWS, Azure, GCP), containerized environments (Kubernetes, Docker), and observability tools like Prometheus, Grafana, Splunk, or similar.
- Automation Experience: Familiarity with CI/CD pipelines, infrastructure-as-code, and automation tools to streamline monitoring and incident management processes.
- Communication: Excellent communication skills, with the ability to translate technical insights into business outcomes and collaborate effectively across departments.
- Problem-solving Ability: Strong analytical skills and a proactive approach to identifying and solving performance issues.
**Preferred Skills**:
- Dynatrace Certification: Certification and experience with AIOps, automated incident response, or machine learning-driven performance monitoring.
- Familiarity with ITIL frameworks: Familiarity with ITIL frameworks and incident/problem management processes.
- Experience aligning observability metrics: Experience aligning observability metrics with business KPIs and data-driven decision-making.
**¿What can we offer?**
- 23 days of Annual Leave plus the 24th and 31st of December as discretionary days
- Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances).
- 'Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan )
- Free access to several training platforms
- Professional stability and career plans
- UST also, compensates referrals from which you could benefit when you refer professionals.
- The option to pick between 12 or 14 payments along the year.
- Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime )
- UST Club Platform discounts and gym Access discounts
**In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.**
**Skills**:
It Operations Management,Site realiability engineering,Dynatrace
**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose
