Account Operations Manager

sennder is Europe’s leading digital freight forwarder. In the traditional logistics industry, we are moving fast to digitize and automate all road logistics processes. We move trucks with the power of data to unlock endless and sustainable capacity at exceptional quality. Get to know us better by reviewing our "\*\* \*\*" presentation. We are a growing team looking for an Account Operations Manager in the Operations department to help us on our journey to revolutionize road freight logistics. The role is located in our Madrid office. WHAT YOU WILL DO As an Account Operations Manager, you’ll handle day-to-day operations, identify upsell opportunities, and ensure successful collaboration between sennder and partners. You'll closely collaborate with sales, Carrier Manager, and cross-functional teams to develop relationships and manage your account portfolio, including Enterprise, MidCap, and SME shippers. In this role, you will - Build strong operations relationships with your accounts by constantly communicating, understanding and addressing their pain points - Ensure operational excellence by supervising transport operations in close contact with customer accounts, in - and external counterparts - Support strategic and operational planning of your client accounts, especially during the onboarding period - Develop data insights to understand the performance - Constantly optimize operational processes in cross-functional cooperation with our Global Operation, Carrier Management and sales team. - Grow Accounts through spot business on a daily basis and by developing strategic initiatives together with your counterpart on the Expansion Account Executive team WHAT WE ARE LOOKING FOR - Customer focus: Making your accounts happy is your number one priority - Communication skills: You are a great communicator and can adapt your communication style to a variety of internal and external stakeholders - Executional excellence: You strike the right balance between love for details and diligence while being a pragmatic problem solver focusing on the result - Proactive mindset: You think one step ahead and come up with solutions before problems arise. - Teamwork: You strive to work in cross-functional teams and have a team-player mentality - Operational Foundation: Ideally, you have a previous operations background in the road freight logistics sector - Good communication skills: in both Spanish and English WHAT YOU CAN EXPECT At sennder, we want to maximize the individual potential of all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit and respect to build fruitful collaboration across teams. Learn more about who we are on - Dynamic scale-up with an international team of 1000+ people, 74+ nationalities spread across 11 European offices. With English as our common language, we are able to work together. - Learning and development on the job and with the support of a bi-annual review process, learning allowance, high potential programs, sennder onboarding academy, and internal trainings. - Various opportunities to connect with colleagues through regular team events and company get-togethers such as our highly anticipated sennder. - Prioritize employee engagement and mental well-being by fostering a supportive environment through the Likeminded platform and conducting regular employee satisfaction surveys. - Hybrid work model where you seamlessly merge virtual productivity and in-office collaboration with your colleagues. - Commuter allowance to assist employees with their daily travel expenses and a one-time home office benefit to ensure that you're properly equipped wherever you work. - Competitive compensation package including objective-based bonus, referral reward, and in some cases virtual option plan. **For the Madrid office, we offer**: Private medical insurance, transport allowance, 190 euros per month in restaurant card, snacks in the office and much more that you will discover throughout the selection process. Vibrant offices complete with healthy snacks, focus zones, and social areas to connect with your colleagues. Click for a virtual tour and better yet, hope to see you soon We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. Just be yourself. We are excited to meet you and for you to join us in shaping the future of the logistics industry in Europe.