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Customer Service Project Manager
hace 3 semanas
**Are you passionate about Customer Service & Food Service?**:**We are looking for a proactive Customer Service Project Manager (Supply Chain), **to join our team in Barcelona, **that is passionate about customers. You will play a key role in improving customer satisfaction for key selected customers while managing relations with the supply counterparts of our customers.**:
**What can you expect?**:
You will join a team of people with an entrepreneurial spirit, that you could share knowledge and learn from. The flat structure will give you the ownership you need to make a real impact on the business.
As a Customer Service Project Manager, you will focus on optimization of the physical flow, to lower costs, increase shelf availability and increase Net Sales Value while negotiating logistic contracts and penalties with the customer.
You will have close cooperation with customer development team and other supply chain functions (planning, logistics, master-data).
You will work on specific customer requests/projects and active optimization of Order to Cash and logistics processes and you will engage on reporting and commenting on internal and external customer KPIs with a focus on improvement of customer satisfaction.
You will be in charge of executing improvement projects with customers, such as optimization of customer related supply chain processes e.g. master data, supply routes, order management/profiles (optimization and cost reduction).
You will constantly review FORECAST accuracy and link back learnings into sales and demand planning.
You will handle customer ordering loading pattern optimization such as nominated delivery days, combined ordering, etc.
You will check Stock availability - contact customers in case of structural issues and codevelop with planning/ sales and customer an improvement plan.
You will provide OTIF monitoring and improvement with logistics and customers.
You will discuss monthly/quarterly KPI deck (Upfield).
**What is your background?**:
Customer Service or Supply chain/sales experience is a must for min 2 years, preferred in FMCG. Combination of both is a plus.
You are results driven and have high sense of Accountability: you need to take initiative to identify risks/start projects/go to the customer F2F.
You have clear and structured communication. Not afraid to influence and communicate at all with different levels (internal and external).
You have a customer & service mindset, taking ownership to resolve customer issues and the ability to build relationship, be a strong team player both within Upfield and the customer.
You have knowledge and experience on E2E supply chain.
You have high analytical skills, numeracy and logical reasoning.
You have SAP knowledge and MS Office knowledge.
Fluent in English & Spanish is a must.
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