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Senior Site Reliability Engineer
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Senior Site Reliability Engineer - Spain Remote- Hi, thanks for reading about our
- **Senior Site Reliability Engineer** opportunity We're glad you're here.
- We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.
- We’re looking for someone to help improve our reliability and performance through deep analysis and remediation of our AWS infrastructure, monitors, alerts, and code.
**_Please note: this is a remote role based in Spain._**
Key Responsibilities
- Perform deep analysis of logs, existing systems and codebases to find opportunities to improve performance and reliability, driving execution of suggested changes
- Refactor our existing monitors and alerts to be actionable and reliable, recommending and implementing diagnostic techniques and monitoring tools.
- Help discover correlations between customer experience and performance indicators to determine what is noticeable by customers: suggest and implement improvements based on findings
- Help us to develop SLI’s, SLO’s, and SLA’s that are impactful as they relate to our customer’s experience
- Help triage outages and issues across multiple teams, services, and codebases as they arise, leading root cause analysis and creating sustainable solutions to prevent and/or auto-remediate those issues in the future
- Work with our QA teams to help implement automated performance and scalability testing within our CI/CD pipelines
- Assist in creating reusable pipeline code, working with cloud, dev, and qa teams to help reduce complexity and deployment times
- Introduce chaos engineering, promoting experimentation in production to discover and remediate systemic weaknesses and improve performance and reliability
Skills Knowledge and Expertise
- Expertise in AWS
- Expertise with RDS, preferably Aurora PostgreSQL engine
- Expertise with containerization
- Expertise in monitoring, alerting, and logging solutions and in how to use them to enable the organization to achieve reliability and performance goals
- Experience implementing, maintaining, and troubleshooting continuous integration/continuous delivery (CI/CD) tooling
- Experience with implementing improvements in areas such as maintainability, scalability, availability, extensibility and security
- Ability to work with many teams across disciplines (cloud, platform, development, qa, and security) to resolve issues as they arise and implement improvements
Our Stack
- Our stack is evolving over the next year and we’d love you to be a part of that
Currently we’re using:
- **Back-end**: JavaScript/TypeScript, Node.js, ES6, GoLang
- **Data**: Aurora PostgreSQL, Redis, ElasticSearch
- **DevOps & Deployment**: All things AWS, Terraform (and Terraform Cloud), Jenkins, Github, Grafana, GrayLog
- **Testing**: Playwright, Mocha, Jest
- **Front-end**: Vue.js, Webpack, SCSS
✨ **Benefits** ✨
- The biggest benefit of Knack is getting to work alongside our awesome team of Knackleheads. We're a funny, humble, talented team of delightful human beings that, above all, enjoy working with each other, growing with each other, and supporting each other.
- These benefits aren't that bad either, though:
- **Define your work**: find the location, environment, and schedule that is best for your life and work. It's not about separation, it's about optimization.
- **Paid Corporate Retreats**: we get together once a year at amazing locations to do normal human being things in person. We pay for your flight, lodging, and meals.
- **Tech**: we provide a top-of-the-line MacBook.
- **Referral Bonus**: we think you're great which means you know awesome people we offer a referral bonus to anyone you refer for an open position once they are hired as an official Knackster
- We are also passionate about
- **learning and professional development**. We provide multiple learning opportunities and encourage each other to continuously learn and grow:
- Long term **growth and learning plans**, with regular check-ins to help you level up on what's important to you.
- Have **executive-level visibility** into how the company is run and performing, including revenue.
- Use an **annual allowance** to stay on top of your game with training, classes, books, and workshops.
- Attend **industry conferences** that are meaningful to you.
About Knack
- Hi We're Knack
- We launched in 2012 with one simple goal: to enable everyone to do amazing things with their data.-
- We've been growing steadily since as we've built our team, perfected our product, and nailed our product-market fit.
- So how are we different?- **We're 100% remote**: and have been from the beginning. Every decision we've made has been based on optimizing our remote operations.
- **We take culture seriously**: We’re not one of those companies that just slaps some cultural adjectives down in a handbook article then calls it a day. We use our cultur
