Noc/soc Senior Coordinator

Company Description
- Work smart, have fun and make an impact_

**EcoVadis is the leading provider of business sustainability ratings.**

Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page

If you have questions about the company or open roles you can Chat with an insider

**Job Description**:

- Leading the operations, management, and enhancements of 24x7 NOC/SOC services, and platforms, and that service issues are reported and resolved in accordance with Service Level Agreements (SLAs);
- Developing and maintaining NOC/SOC policies, processes, and procedures to ensure consistent and effective NOC/SOC operations;
- Evaluating, recommending, and implementing enterprise-wide tools and processes to enhance existing monitoring capabilities;
- Monitoring and reviewing event indications, warnings, and system logs and notifying the required counterparts in accordance with SLAs and operation procedures;
- Ability to create and maintain different playbooks and scenarios that are then transformed into monitoring and alerting schemes;
- Strive for the synergy of NOC/SOC sub-services to ensure alignment in the mission and vision of the overall service;
- Recommending and implementing NOC/SOC enhancements to ensure focus on continuous improvement;
- Internally marketing and advertising the capabilities of the NOC/SOC to increase acceptance and collaboration within the IT community;
- Participating and collaborating in special projects as required.

**Qualifications**:
**Education**
- Bachelor's Degree in Computer Science, Engineering, or a related technical discipline;
- CCNA is a must;
- Security certification (NSE4, S+, CASP+) is a plus.

**Qualifications**
- 6+ years of related computer operations experience;
- At least 2 years of experience in a technical IT Security role;
- Knowledge of the networking and security industry, products, and protocols;
- Knowledge of Security products specifically Firewalls, Proxy, IPS/IDS, and Cloud Technologies;
- Experience managing NOC/SOC activities;
- Experience working in global network and cloud environments;
- Experience supervising staff and coordinating shift schedules and/or services, ensuring 24x7 coverage;
- Experience implementing monitoring tools and capabilities;
- Good verbal and written communication skills;
- Strong problem-solving, leadership, and troubleshooting skills;
- Willingness to learn about new technologies (e.g. SASE) and the ability to effectively deploy and manage them;
- Proficient in a variety of platforms, including Windows, Mac, and Linux.

Additional Information
**Place of work: Remote from Spain**

Our growing team in Spain is full of talented professionals from various fields who all share a desire to make sustainability real. We offer competitive salaries and support personal growth from day one.

This includes extensive onboarding, teammates' support and a brand-new e-learning platform bursting with courses and modules. So you can learn new skills and fine-tune old ones

In return for your expertise and energy, we offer:
**Working organization benefits**:

- Casual and very friendly work environment
- Hybrid work organization (from the office or from home)
- Flexible working hours
- Home office allowance program
- IT equipment allowance
- Working from anywhere policy
- Opportunity to work in a truly international atmosphere

**Compensation benefits**:

- Base salary + variable compensation plan
- GRSP and TFSA matching program available
- Meals and Transportation Vouchers (Cobee card)

**Wellness and Healthcare benefits**:

- Health, Wellness, and Dental Benefits
- Free virtual Yoga/Pilates

**More**:

- Employee referral bonus policy
- Paid employee volunteer day
- Paid moving day ( 1/year)
- Access to online learning library
- Virtual and in-person team building events
- Co-working space with various services + opportunity to work in different locations (Europe and International)