Norwegian

Become a customer advisor for Specsavers in Malaga

The desire to travel and have customer service qualities or want to learn with the best team In sunny Malaga? If you like working with people and get something out of providing good service, we are looking for just you

As a customer advisor for our company, you will work on the Specsavers team with 100% focus on Customer Service. In the role of customer advisor, you will handle incoming and outgoing calls from existing customers, in addition to the chat solution. You will help customers with questions about orders and products in a way that enables us to achieve our goals.

You will work from our new and spacious premises in Benalmádena-Málaga where you will become part of the company family. As our new colleague, you will become part of a professional working environment that focuses on cohesion, development and diversity

**Tasks**:

- Answer customer inquiries on incoming telephone calls.
- Respond to customer inquiries using the chat solution.
- Answer questions and customer inquiries on SoMe platforms.
- Continuous focus on providing an amazing customer service experience to each and every customer - including a focus on developing and improving the customer service experience.
- Follow processes and procedures applicable to the project.
- Work in a team to achieve the goals that have been set.

About you:

- You speak Norwegian as your native language.
- You are fluent in English.
- You communicate well, both orally and in writing.
- You are computer literate.

We offer:

- Spanish employment contract - from day one and, when you register as a resident of Spain, you will be covered by the Spanish vaccination program for COVID-19
- Competitive wages
- Relocation package if applicable
- Paid holiday from the first year you start the job
- Social happeni
- Paid holiday (4 weeks + 4 days each calendar year) and paid holiday from and including the first working year
- Working hours within the period 08:00-20:00 Monday to Friday/09:00 - 17:00 Sunday
- Paid training
- Modern and spacious office facilities
- Our in-house health initiative to strengthen the promotion of our employees' health.

**Requirements**:

- You speak Norwegian as your native language.
- You are fluent in English.
- You communicate well, both orally and in writing.
- You are computer literate.
- The period of holiday entitlement is fixed by mutual agreement between the company and the employee.