Customer Success Manager

**About Qualifyze**

Founded in 2019, Qualifyze is a leading provider of supply chain compliance management solutions for the Life Sciences industry. We are trusted by over 1,200 pharmaceutical and healthcare companies worldwide.

With a proven track record of more than 3,000 audits conducted across 85+ countries — and access to the largest and most accurate supplier network combined with robust data analytics tools — Qualifyze serves as a comprehensive partner for quality compliance and supply chain risk mitigation.

**Role Overview**

As a Customer Success Manager for the DACH market, you will be responsible for owning and nurturing long-term relationships with our pharmaceutical and healthcare clients in the region.

You’ll ensure that customers extract maximum value from our services, driving high levels of satisfaction, retention, and credit consumption. Acting as a strategic partner, you will coordinate the end-to-end customer journey, proactively address challenges, and collaborate closely with Account Managers, Supplier Sales, and Operations to deliver exceptional results.

This role is ideal for someone with strong relationship management skills, a solution-oriented mindset, and experience working in fast-paced, client-facing environments — preferably in SaaS, pharma, or highly regulated sectors.

**Key Responsibilities**
- Manage a portfolio of key pharmaceutical clients in the DACH region, with full ownership of the customer relationship post-sale.
- Drive customer engagement and retention by ensuring successful adoption, usage, and value realization.
- Be the primary point of contact for audit coordination, support, and overall customer satisfaction.
- Proactively identify risks and opportunities, working cross-functionally to resolve issues and unlock growth.
- Collaborate with Account Managers to support expansion and renewal strategies.
- Conduct regular check-ins and strategic business reviews with clients.
- Track and drive key metrics such as credit consumption, NPS, and renewal rates.
- Maintain clean, accurate records in HubSpot CRM and ensure internal visibility and handover processes.
- Share customer insights with product, operations, and leadership to inform continuous improvement.
- Contribute to internal documentation and enablement efforts to scale Customer Success practices.

**Requirements**:

- 3+ years of experience in Customer Success, Account Management, or client-facing roles in SaaS, consulting, or regulated industries.
- Proven track record managing complex B2B relationships and delivering customer outcomes.
- Fluency in German and English is required.
- Strong ownership, problem-solving skills, and a proactive mindset.
- Experience working with CRM tools (HubSpot preferred).
- Ability to work independently and manage multiple priorities in a dynamic environment.
- Previous experience in Life Sciences, pharma, or audit-related services is a strong plus.
- Based in Germany or able to travel regularly within the DACH region.

**What We Offer**
- Flexible schedules throughout the year

Salary conversion (Deutschlandticket, food vouchers, recreational allowance, landline/mobile phone contracts)

Childcare subsidy of 50€ per month per employee

25 vacation days (upgradable to 27 after 2 years and 30 after 4 years)

️ Wellhub wellbeing platform membership or 50€ Pluxee shopping card

Work from abroad for up to 3 months/year

All necessary work equipment (laptop, headphones, etc.)

Two company-wide events per year

Individual coaching and mentoring on your development roadmap

At Qualifyze, we value diversity and inclusion, recognizing the strength that complementary talents and perspectives bring to our team. Join us and help drive innovation, tackle challenges, and create meaningful change.