Customer and Marketing Communications Coordinator

hace 5 días

Alicante, España Vilmorin-Mikado A tiempo completo

**Función**:
The Customer & MarCom Coordinator is responsible for aligning marketing and communication strategy with customer needs, enhancing the customer experience and boosting brand visibility in collaboration with commercial and global teams.

**Objetivo principal**:
**Your mission**:
As our Customer & MarCom Coordinator, you will be a key player in combining marketing actions with customer insight to drive impact. You’ll support sales campaigns, implement communication plans, manage digital channels, and play a central role in improving our customer experience.

**Descripción del puesto**:
**Your main responsibilities**:

- Actively participate in building and rolling out sales campaigns using CRM insights
- Define and implement the annual Communication Action Plan
- Promote regional product ranges and contribute to launching plans
- Manage and update web content, social media, and CRM marketing campaigns
- Coordinate and participate in key events and monitor communication budgets
- Use customer segmentation to tailor messages and offers
- Monitor customer experience using NPS and satisfaction KPIs
- Benchmark market trends and share insights

**You will collaborate with**:Sub Managers, Product Development, Sales, Marketing, and Global Communications teams — plus direct and indirect customers.

**Location**: Spain
**Reports to**: Europe Unit Director, scope Ibérica & Italy

**Lo que esperamos de ti**:
**Key skills and mindset**:

- Strategic and customer-focused
- Enthusiastic, proactive, and autonomous
- Creative and curious, eager to innovate
- Strong communicator and team player
- Flexible and mobile - ready to travel and be close to the field

**What we’re looking for**:

- Master’s degree in Marketing, Communications, or similar
- Minimum 5 years of experience in a similar role
- Fluent in English and the local language, with excellent writing skills
- Strong knowledge of 360° communication (digital, print, events, CRM, media...)
- Project management and budget handling expertise
- Experience working with external agencies

**Competencias**:

- Adaptabilidad/Flexibilidad
- Comunicación
- Creatividad/Innovación
- Enfoque en el Cliente
- Habilidades Interpersonales
- Iniciativa
- Perspectiva Global
- Planificación
- Respeto
- Responsabilidad
- Servicio al Cliente
- Trabajo en Equipo

**Ventajas y entorno de trabajo**:
Are you passionate about customer experience, marketing, and strategic communication? Would you like to help shape how we connect with our customers and strengthen our brand footprint? We’re looking for you to join our team as **Customer & MarCom Coordinator** and bring our Customer Orientation strategy to life.

**Why join us?**
Be part of a collaborative and innovative environment where your ideas and customer focus will help shape our business. You’ll work cross-functionally, grow professionally, and help us build lasting relationships with our customers.

Ready to make an impact?

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