Geh Claims Team Senior Provider

hace 2 semanas


Madrid, España Cigna A tiempo completo

**The Position**:
A vacancy has arisen within GEH Provider Claims in Madrid opening up the opportunity for an enthusiastic, highly motivated and driven individual to join our Operations Team in the role of GEH Claims Senior
You will support the Supervisor and provide leadership to staff on a daily basis ensuring KPI’s are met across the Claims Organisation.

**Main Duties/Responsibilities**:
Provide Coaching/Development for Claims team staff
Review of team performance and ensuring coaching opportunities are identified.
Ownership of BPO team (Chennai) scorecards updating performance and ensuring coaching opportunities are identified.
Quality Audit execution and reporting results, ensuring Quality Audit targets are achieved month on month
Engage staff in order to create a dynamic working environment at all levels, supporting the team and the processes towards continuous improvement while supporting the change journey
Proactively optimizing the unit’s workflows to achieve set targets.
Managing the senior queues daily
Monitoring and managing work flow to ensure TAT targets are achieved and inventory levels are managed.
Instrumental into the Claims Processes to ensure risks are highlighted
1st Point of contact for Escalations
Recruitment support
Ad
- hoc projects
Productive tasks 50% of the time - As Required, processing or authorising.

**Requirements**:
Fluent in English (Verbal & Written)
Has the ability to complete tasks with little or no supervision
Self-motivated with a proactive approach
Exceptional attention to detail and accuracy
Ability to take ownership
Demonstrated Coaching/Development Experience
Leadership Experience.
Work well in a team environment
Ability to learn in a virtual environment
Excellent problem solving skills
Confidentiality Management of Data
Leadership Skills

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.



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