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General Manager

hace 2 semanas

Bilbao, España The Social Hub A tiempo completo

The Social Hub (formerly known as The Student Hotel) is expanding its unique, international, community-driven concept to San Sebastian

**Your mission should you choose to accept it**

We're opening our third Social Hub in Spain and we couldn't think of a better place to do it than in San Sebastián, the Pearl of the Cantabrian Sea. Located in a business neiborhood and surrounded of local bars, universities and green areas, The Social Hub will operate around 300 rooms, retail spaces, a restaurant and rooftop-bar, as well as a thriving co-working community. We're so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Basque community?

As the Commercial Manager, you are the entrepreneur between entrepreneurs. You'll own and drive the commercial strategy for TSH San Sebastian. You'll work hand in hand with your local team and partners, as well as the Support Hub departments Revenue Management, Reservations, and Marketing to achieve commercial success.

You lead and take care of your team of commercial experts around you and create a culture of commercial thinking within your team. You believe in the unlimited possibilities of our multiproduct brand and see endless commercial opportunities to drive our locations forward. You recognize the power of our community and are able to motivate your network of partners in using TSH to the fullest benefit of both. You are curious by nature, proactive, and not afraid to fail You love a good chat with our community; the creative, education & digital industries.

**In case you don't know who we are**:
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly - be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

**What you'll do**:

- Work closely with revenue management and local marketing, to develop strategies to maximize spend per member & guest
- Manage commercial team to ensure an environment of commercial excellence
- Create local sales and in-house sales strategy on different segments, budgets, and action plans - this as part of an integrated City Plan
- Draft and implement business, leisure, co-working, and education proposals and contracts, with national and international accounts
- Commit acquisition on all leads in business, education, and leisure segment and build out partnerships to; cross and upsell on products
- Monitoring and determining the perfect balance for the different allocations within the hotel

**Who you are**:

- You have at least 4 years of work experience as an account executive or manager with good knowledge of the market/hospitality industry and affinity or experience with hybrid hospitality or community-member-based brands and business models
- You are well acquainted with platforms such as Salesforce
- You have hands-on experience in partnership management and cold acquisition
- You are commercial and result driven
- You're a fun and engaged, all-around nice person who believes that creating value for customers is crucial for the success of your hotel
- You have a local network within the tech/digital/start-up industry, and with different target groups; from corporate to students
- You know San Sebastian like the back of your hand and have the local knowledge to drive success
- You're fluent in English and Spanish, but if you know any other languages? Great - the more, the merrier
- You have a Spanish work permit

**What we offer**:

- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future
- The continued opportunities to learn and grow in your role and beyond
- Fantastic discounts in all our properties throughout Europe and not just for you, but also for your friends and family
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.