Customer Service Representative

hace 4 días

Madrid, España lastminute.com A tiempo completo

**Company Description**

We are looking for customers service representatives to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about **helping customers succeed** and **skilled at providing clear and friendly support in both German/French and English**, keep on reading, as you might be the perfect fit for this job.

The job in brief:
**Job Title** - Customer Service Representative - French and German Speaker
**Location**:

- Madrid
**Working model**- Hybrid from Madrid, Remote from Spain
**Team**:

- You will join the Customer Service Team in the Post Sales department
**Level**:

- Professional
**Contract** - Permanent, full time (36 h/week)

**What your impact will be**
- As the primary point of contact, you will investigate, advise, and resolve both pre-sales and after-sales queries, ensuring efficient, single-contact resolution for our customer

**Qualifications** Your expertise**:

- Strong verbal and written communication skills in French or German and Spanish
- Availability to work rotating shifts, including weekends
- At least one year of experience in Customer Support services.
- Thorough and meticulous with extreme attention to detail
- Proactive team player
- Work to tight deadlines with a can-do attitude.

**Desirable**:

- Previous experience in the travel sector or similar
- GDS knowledge is a plus
- Oriented business results
- Versatility

**Additional Information** Perks of working with us**:
**How we work together**:

- An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
- Shorter working week (36h as full time)
- Possibility to work remotely up to 8 weeks a year throughout the Spanish territory and within the **EU**

**How we learn together**:

- Access to e-learning platforms (e.g. Discovery) professional and managerial skills development training paths

**Other perks**:

- 2 paid days off per year for volunteering purposes
- Occasional social events to foster connections among colleagues
- Travel industry discounts and flash exclusive staff fares
- We support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

**_
Wish you were here? We do, too_**

**Selection process steps**:

- HR interview (10-30 minutes)
- 1st interview (Manager): soft skills + technical knowledge

Our commitment to celebrate diversity and generate belonging

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

Eligibility criteria:

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