Itg Change Management Bnp Paribas

BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is part of Retail Banking & Services), as well as Corporate & Institutional Banking, which offers services to corporate and institutional clients. The Group supports its customers (individuals, entrepreneurs, SMEs, large companies and institutions) to help them carrying out their projects by providing financing, investment, savings and insurance services.

In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is number one in retail financing in Europe.

BNP Paribas is developing its integrated retail banking model in the Mediterranean countries, Turkey, Eastern Europe and has an important network on the US West Coast. In both its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas has leading positions in Europe, a strong presence in the Americas and a solid and growing network in the Asia-Pacific region.

The CIB IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.

**MADRID IT Platform**
The CIB IT Platform for EMEA is responsible to provide IT Services to our Clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Global Markets Application Production, Local Territory IT Development, the Core Infrastructure environment including Datacentres, Application Production, Security, Architecture as well as elements of the Global Services organisation.

**MAIN OBJECTIVES & PURPOSE**:
The change manager is responsible for ensuring that all changes to IT services and infrastructure are recorded, assessed, authorized, prioritized, planned, tested, implemented and documented in an effective and compliant manner according to ITIL best practices.
- Establish and maintain the change management process, policies, procedures and standards.
- Coordinate and facilitate the change advisory board (CAB), ensuring that change requests are reviewed, approved and communicated appropriately.
- Monitor and report on changes, measuring the performance, benefits, risks and impacts of changes.
- Identify and manage conflicts, dependencies and emergencies related to changes.
- Liaise with internal and external stakeholders, including technical teams, users, suppliers and auditors.
- Contribute to the continuous improvement of the change management process, taking into account feedback, lessons learned and best practices.

**REQUIREMENTS**

**Training**:

- Higher education in computer science or equivalent experience

**EXPERIENCE**:

- Experience in change management in a complex and dynamic IT environment.
- Proficiency in change management tools, such as ServiceNow.
- Ability to analyze, synthesize and communicate technical and non-technical information.
- Ability to manage priorities, deadlines and risks.
- Ability to work in a team, collaborate and negotiate with stakeholders.
- Ability to demonstrate rigor, proactivity and adaptability.
- Advance level in managing any Project Management tool (MS Project, Asana, Clarity).

**Desirable**:

- ITIL principles. ITIL certification
- Customer service oriented skills
- ServiceNow ® advance user
- Clarity PPM user experience.

**Languages**:

- English: Fluent.

**SKILLS**:
**Technical**:

- Project Management. PRINCE2 or PMP qualifications
- ITIL principles. ITIL certification.

**Transversal & Behavioral**:

- Ability to collaborate/Teamwork
- Communication skills
- Proactivity

**BENEFITS**:

- Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.
- Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).
- Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.
- Flexible compensation plan
- Hybrid telecommuting model (50%)
- 31 vacation days

**Diversity and Inclusion commitment